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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
KnowledgeBase.net is the creation of a group of engineers, scientists and entrepreneurs who are focused on building and distributing an Intelligent Knowledge Management Solution. KnowledgeBase.net concentrates on three components of business and service: Client Focus, Employee Focus, and Research. KnowledgeBase.net, the enterprise-level Knowledge Management solution, empowers customers, partners, and employees with the self-service ability to share and leverage knowledge.Please Login (add)
James Segil examines how the knowledge base, a centrally managed repository of information made available to customers and/or employees, is the engine that drives any customer self-service solution. April 12, 2004 5:00 AM