Our Prestigious 2018 Global Contact Center, Customer Service and Help Desk Awards close for entry soon!
If you want to represent the BEST in your nation in the 13th annual awards make sure your entries are submitted by 15th January 2018* (or 31st Jan if you are a corporate member or go for the premium award program)FIND OUT MORE
* note entry dates are based on where your center is located
The KS Insights Analytics Service help you build better connections by analysing your voice recordings and data. Since 2009, we have delivered quality monitoring, agent and consumer insights to the world's best-known and loved brands across 3 continents.
With no minimum term and flexible pricing starting from 25 seats, we help you enjoy the benefits of speech analytics without risking a failed software purchase. Our PCI-DSS accreditation and Australian based operation provides you with a secure service that meets your compliance obligations.
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Some good news! We're releasing our Analytics-As-A-Service White Paper for FREE. If you're interested in how we use Speech Analytics to improve sales and customer care, click here http://knowledgespace.com.au/free-white-paper/ give us your email, and we'll send you our white paper.
ContactCenterWorld.com 1999 - Present: The Global Association for Contact Center and Customer Engagement Best Practices
Carousel Industries - We have now welcomed John Kelpie to the stage - Chief Executive @dcsdcouncil - sharing his thoughts on the exciting opportunities the Knowledge Economy presents for the region #KnowledgeEconomy#FutureNI Connect , Catalyst Inc , Bank of Ireland UK and Derry Strabane Cncl
Workbooks - Workbooks are doing a 3 part GDPR Webinar Series. Our CEO and Head of Service Delivery, John Cheney & Penny Lowe, will discuss how to best leverage CRM to address the rapidly approaching GDPR. Sign up for each session here: http://bit.ly/2DongDy #GDPR#CRM#May2018
Teleperformance France - La sécurité est un sujet à prendre au sérieux. Dans l’environnement des centres de contact, 3 principaux domaines de risque nécessitent attention et vigilance. En savoir plus: http://bit.ly/2iTY7s4
Creative Virtual - In recent years, artificial intelligence has moved from something seen as a far-off dream of the future to a reality in households and workplaces around the world. http://bit.ly/2DkzONb #AI
AbacusConsulting - Abacus has launched a customized compensation & benefit survey for the IT sector. We hereby invite you all to participate and get an insight into the IT Industry remuneration practices #Abacus#Mercer