Overview

KomBea, Inc is a call center technology company. Their ProtoCallSM solution is designed to reduce variation in call process and output, deliver a better customer experience, and lowers costs. Their ReCallSM solution can allow low-cost, open-format call recording with no PBX-integration requirements and can make call recording and screen capture more affordable to any size center with any technical configuration.

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Art Coombs United States

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Mass Customization and the Transformation of the Call Center Industry

Mass Customization can provide the call center industry the same benefits it delivered to companies that make a physical product: Giving customers more of what they want while reducing the cost of delivering those goods and services.
June 1, 2009 5:00 AM