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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
Kowal Associates is a telemanagement consulting firm founded in 1988. They provide services that improve communication and customer satisfaction in the teleservices environment. Kowal Associates bases its work on three core competencies including call center and CRM consulting, teleservices quality assurance and remote monitoring, and outsourced teleservices.Please Login
Outsourcing providers are one of the hottest commodities in telemarketing today. Here are four concerns about outsourcing. While they are all valid, they can be dismissed with a little information. January 28, 2004 5:00 AM