Our Prestigious 2018 Global Contact Center, Customer Service and Help Desk Awards close for entry soon!
If you want to represent the BEST in your nation in the 13th annual awards make sure your entries are submitted by 15th January 2018* (or 31st Jan if you are a corporate member or go for the premium award program)FIND OUT MORE
* note entry dates are based on where your center is located
Kowal Associates is a telemanagement consulting firm founded in 1988. They provide services that improve communication and customer satisfaction in the teleservices environment. Kowal Associates bases its work on three core competencies including call center and CRM consulting, teleservices quality assurance and remote monitoring, and outsourced teleservices.Please Login (add)
Outsourcing providers are one of the hottest commodities in telemarketing today. Here are four concerns about outsourcing. While they are all valid, they can be dismissed with a little information. January 28, 2004 5:00 AM