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KPI Connect Ltd - Company Profile   (About Company Profile Pages)

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Overview

KPI connect is an award winning, unified full-featured contact center, providing a diverse array of multi-channel B2B and B2C solutions.
Founded in 1994 originally under the Faneuil Group, KPI Connect has delivered on time, on budget and in scope services for more than 17 continuous years, having managed over one billion contacts. Our philosophy is to “Collaborate, Communicate & Connect”. This has been the cornerstone of our business as we aim to become an extension of your organization, continually improving your programs with a consultative approach.
With three strategic locations: Canada (Winnipeg Manitoba), USA (San Diego California) and the Caribbean (Barbados), KPI Connect can be your nearshore choice for your process outsourcing needs. We offer skilled agents with multi-lingual capabilities in English French and Spanish, both on premise and remote (Canada & USA offices).


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What do you get when you pair the cost advantages of outsourcing offshore services with the quality and control achieved from outsourcing onshore? “A Nearshore Experience”. This article explores the growing trend and the factors influencing why compa...
December 26, 2014
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