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Overview

RESPONSE is a customer contact centre and business process outsourcer, providing services for a number of the UK’s most successful brands. With over 2,200 employees across three locations, we manage over 1.8million customer interactions each month on behalf of our clients.

Our Software Solutions Team create products that not only assist us to differentiate our own contact centre capabilities but also provide support for other organisations in meeting their own customer contact objectives.

RESPONSE is more than just an outsourcer. We focus on building rewarding relationships with our people, our clients and their customers.

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Company News

A Sunderland-based independent outsourcer has announced that it will be expanding its team as it recruits 150 new staff members.
June 29, 2020 10:20 PM
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Scotland-based customer services outsourcer, Kura Group, has bought the contact centre division of Parseq, the international business process outsourcing firm.
August 23, 2018 9:47 PM
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Articles

We ask our members to share their experiences managing the workforce using technology
June 18, 2010 5:00 AM
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Latest Tweets

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Happy St Andrews Day to all our Scottish Staff! To celebrate, we’re giving all 2000+ members of staff a Tunnocks Caramel Wafer today, that’s pure dead brilliant! We are Scotland, UK and beyond. We are international. #wearekura

November 30, 2019 4:13 PM
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It’s the weekend!!! But what about our amazing Kura staff who are working today? #kuraculture is when we work hard on team building to make sure the people you work with aren’t just colleagues but friends too. #worklifebalance #wearekura

November 23, 2019 3:41 PM
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In Kura there’s only one U. We all have our unique strengths, and across over 2000 team members up and down the country, our skills sets compliment each other perfectly. Put the U in Kura. Apply for our vacancies across the country now. #wearekura

November 22, 2019 1:54 PM
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Last year, over 2000 delegates were trained in the #kuraway . #kuraculture is knowing that no matter how good you are, there’s always something new to learn. Developing our people. It’s what makes us special. #wearekura

November 20, 2019 10:53 AM
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Today is world tolerance day, and we are celebrating all our amazing staff who listen, understand and care about the person on the other end of the phone. We are professional. We care. We listen. We are Kura. #worldtoleranceday #kuraculture #wearekura

November 16, 2019 8:59 AM
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