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Lightico helps agents and reps sell and service their customers more effectively in the first call - even when their customers are on their cellular phones.
In a world where customers are on the their mobile phones, businesses are thirsty for ways to sell and service them in real-time, wherever their customers are.
Lightico developed an innovative mobile communication center that empowers customer experience and leads digital service, support and sales teams to success. Our platform consists of a suite of micro solutions to that enable organizations to serve their mobile customers.
With Lightico, call-agents have an integrated suite of digital tools they can add to their live phone conversations to better service their mobile customers: Leapfrogging PC and face-to-face customer experiences.
While speaking with customers on their mobile phones, SME phone agents can seamless add in-call tools like real-time media sharing, instant identification collection, real time finger-eSigning, smart document creation/completion & instant, PCI compliant payment collection.
Lightico’s ‘no-app required’ approach to digital service is combined with deep learning and rich analytics, equip call agents with a full suite of the right digital tools to close sales and improve service.
Already trusted by hundreds of SME and serving 10,000s mobile clients, Lightico is fast becoming the indispensable to businesses serving and selliPlease Login
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Lightico offers advanced tools to make mobile digital interactions between contact center agents and consumers faster and more convenient February 1, 2018 5:00 AM
If your business relies on paperwork and getting signatures, do you give your customers the option to use esignature? If not you are undoubtedly giving delivering poor CX. Learn how to improve. April 13, 2020 5:00 AM
With so many of our customers on their mobile phones, its becoming difficult to catch their attention, let alone complete any sale or service in one call. Here is a review of the challenges facing call center teams. April 12, 2018 5:00 AM
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