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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
Lindner Hotels AG was looking to operate a customer service centre with quality monitoring systems. The hotel used voice and screen recordings to improve its processes and the training of its agents. By deploying Impact 360 Quality Monitoring, the ... June 26, 2009 5:00 AM