SEI's extensive Service Desk experience is utilized to implement an ITIL-focused approach to serving our clients. By leveraging our enterprise level technology, your customers receive expert, efficient support founded upon industry leading best practices.
A unique approach to the support centre model - using distributed agents - allows SEI to tap into staffing pools unavailable to other service providers. With our technology, agents working from remote locations (such as a dedicated home office) can be monitored, coached, recorded, and trained without the requirement of working in a "big box" contact centre. Without the requirement for travel to and from a workplace, SEI is able to hire staff that normally would not be available, such as technical students with limited available time.Please Login (add)