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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
SEI's extensive Service Desk experience is utilized to implement an ITIL-focused approach to serving our clients. By leveraging our enterprise level technology, your customers receive expert, efficient support founded upon industry leading best practices.
A unique approach to the support centre model - using distributed agents - allows SEI to tap into staffing pools unavailable to other service providers. With our technology, agents working from remote locations (such as a dedicated home office) can be monitored, coached, recorded, and trained without the requirement of working in a "big box" contact centre. Without the requirement for travel to and from a workplace, SEI is able to hire staff that normally would not be available, such as technical students with limited available time.Please Login (add)