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Macfarlane Telesystems - Company Profile   (About Company Profile Pages)

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Overview

Macfarlane has been a provider of customer contact solutions for over two decades. We have helped scores of public and private sector organisations transform the way they engage with their customers: enhancing customer satisfaction, increasing loyalty, reducing churn, improving performance and cutting cost-to-serve.

http://www.macfar.co.uk
 
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Articles

The next phase in the evolution of the contact centre. Unlike the call centre or contact centre, the CEH - or Customer Engagement Centre (CEC) - isn’t a physical place where people work to deliver customer service.
May 11, 2016 5:00 AM
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Can customer contact operators deliver the best of both worlds: efficiency and cost-saving on the one hand and ‘proactive’ corner shop service on the other? Here are six strategies designed to help.
October 5, 2015 5:00 AM
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