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MainTrax - Company Profile (About Company Profile Pages)

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Overview

MainTrax

MainTrax helps organizations harness business intelligence through speech and voice analytics technology to optimize contact center performance. HireTrax, a service provided by MainTrax, improves agent retention and CSAT by scientifically analyzing agent candidate voice characteristics to determine whether they have the personality traits best suited for the job. MainTrax also has worked with a dozen different speech technologies helping over 300 contact centers best utilize their speech analytics software. Free of allegiance to any one speech technology, Scott is recognized as an independent voice in the speech analytics industry and was named an Ernst & Young Entrepreneur of the Year finalist. He’s facilitated numerous workshops and has been published in a number of industry trade journals.

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