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Overview

MainTrax helps organizations harness business intelligence through speech and voice analytics technology to optimize contact center performance. HireTrax, a service provided by MainTrax, improves agent retention and CSAT by scientifically analyzing agent candidate voice characteristics to determine whether they have the personality traits best suited for the job. MainTrax also has worked with a dozen different speech technologies helping over 300 contact centers best utilize their speech analytics software. Free of allegiance to any one speech technology, Scott is recognized as an independent voice in the speech analytics industry and was named an Ernst & Young Entrepreneur of the Year finalist. He’s facilitated numerous workshops and has been published in a number of industry trade journals.
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How can #SpeechAnalytics address top #ContactCenter challenges & priorities? @MainTraxSpeech Claire Bakken shares her insights on opportunities for #cctr #Desktop tools, #EmployeeEngagement & agent #empowerment http://ow.ly/Qk9G30oJZcL #CX #custserv
December 13, 2019 2:34 AM
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More #SpeechAnalytics vendors are providing inexpensive, powerful & easier to operate #speech tools for SMB #ContactCenters - @MainTraxSpeech CEO @ScottBakken discusses how to select the best tools to match your #cctr needs & maximize #ROI http://ow.ly/2Bcb30pINRF
October 15, 2019 4:29 PM
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Cloud Call Center Search co-founder Fred Stacey discussed #agentattrition solutions with MainTrax partner David Patchen at @CCNGNetwork ’s September 18th networking event in Phoenix.

September 19, 2019 3:35 PM
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Check out our new article in this month's @CCPipeline issue by our CEO @ScottBakken focusing on predicting top agents using Behavioral Predictive Voice Analytics in the link below! https://bit.ly/2My83FZ

June 6, 2019 6:38 PM
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Earlier this month one of our partners, David Patchen, answered questions about the impact that predictive behavioral voice analytics can make in the contact center at @SOCAP International’s Southwest regional chapter event in Phoenix. Great session!

May 23, 2019 3:08 PM
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