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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
Martin Dawes Systems is a provider of customer management solutions for communications providers enabling customer-centric organizations to differentiate and grow by delivering process innovation, service efficiency and optimal business performance across the delivery and management chain. In October 2009 they launched the latest version of eSuite a unified framework for their portfolio of self-service applications. Headquartered in the UK, Martin Dawes Systems has offices in North America, Europe and Asia-Pacific, from which they support customers internationally, including Vodafone, BT, O2, and The Carphone Warehouse. Please Login
2009 was a tough year for everyone, and as 2010 carries through, we all hope that it will bring with it better times. We wanted to know what steps contact center managers are taking to ensure those better times become a reality. March 23, 2010 5:00 AM
For 2010, what do you think will be the top priorities in the contact center industry for: a) Contact Center Directors, b) Company Executives, c) IT Directors and d) Human Resources Directors. We asked industry professionals for their thoughts. March 12, 2010 5:00 AM