Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK

MattsenKumar LLC - Company Profile   (About Company Profile Pages)

Submit Company Feedback
Request Page Admin Access

Overview

MattsenKumar is a business process outsourcing and customer experience management company based out of the US and India. Founded by industry veterans Mike Mattsen and Aarati Kumar, the company is headquartered in Oregon, USA, and has delivery centers based our of Gurugram and Jaipur in India. The company was founded in 2010 after an exclusive association with HyperQuality (now Avaya) providing third party quality monitoring from 2002. This is one of the sole reasons why quality has always been part of MK’s DNA.

MattsenKumar now operates with over 2000 employees across 3 locations providing outsourcing services to some of the leading players across the globe. Our services include contact center outsourcing, back-office management, e-commerce outsourcing, and technology suites for interaction and speech analytics.

Our dedication to delivering exceptional quality service to our clients is augmented by our focus on data security. We are a PCI certified organization for the last several years and we focus on our client’s ROI from day one. Our leadership team with unparalleled industry experience coupled with our well trained workforce ensures every partnership with us is a win-win for our clients.


https://www.mattsenkumar.com
 
          (add)  
[Vendors: Add a weblink for sales leads]
Become a Member

Company Members

Vivek Nair MattsenKumar LLC(Verified Admin)
Pranav Shree MattsenKumar LLC
Rudraksh Parmar MattsenKumar
Raahul Shrivastava MattsenKumar

Industry Champion Comments

MK management is dynamic with one of the lowest client attrition percentage sin the industry .. plus...
May 9, 2017 10:06 AM
Best work environment, great leaders and visionaries to work with....a stream of knowledge of produc...
May 9, 2017 9:40 AM

Latest Tweets

Close Window
The Power of the Customer Experience (CX) during the current crisis. Read this insightful article by @Forbes to find out more. https://zcu.io/kyRN #CX #CustomerExperience
June 1, 2020 6:59 PM
Close Window
Agent performance is one of the biggest hurdles faced by every contact center and every contact center leader. Here are some of the best practices to ensure the high productivity and efficiency of your call center agents. https://zcu.io/nzPt #contactcenter #callcenter

June 1, 2020 4:59 PM
Close Window
Winners revealed for CX World Games: Challenge 2 http://dlvr.it/RXmZqt
June 1, 2020 4:32 PM
Close Window
How to reprioritise customer-facing spend when your budget is cut http://dlvr.it/RXm2S4

June 1, 2020 1:35 PM
Close Window
Contact Center Customer Service Best Practices in the face of COVID-19 Customer Experience consultants share call center customer experience trends and advice Check this @Forbes article. https://zcu.io/VwAr #CX #ContactCenter #CustomerExperience
May 29, 2020 6:59 PM
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =