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MattsenKumar LLC - Company Profile (About Company Profile Pages)

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Overview

MattsenKumar LLC

MattsenKumar is a business process outsourcing and customer experience management company based out of the US and India. Founded by industry veterans Mike Mattsen and Aarati Kumar, the company is headquartered in Oregon, USA, and has delivery centers based our of Gurugram and Jaipur in India. The company was founded in 2010 after an exclusive association with HyperQuality (now Avaya) providing third party quality monitoring from 2002. This is one of the sole reasons why quality has always been part of MK’s DNA.

MattsenKumar now operates with over 2000 employees across 3 locations providing outsourcing services to some of the leading players across the globe. Our services include contact center outsourcing, back-office management, e-commerce outsourcing, and technology suites for interaction and speech analytics.

Our dedication to delivering exceptional quality service to our clients is augmented by our focus on data security. We are a PCI certified organization for the last several years and we focus on our client’s ROI from day one. Our leadership team with unparalleled industry experience coupled with our well trained workforce ensures every partnership with us is a win-win for our clients.

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