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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
Our team has over 14 years of experience with Telecom, Genesys CTI and Cisco ICM integration development. We are specializing in implementing end-to-end contact center reporting solutions. We provide customized software solutions for companies operating telecommunications contact centers. Our advanced product portfolio and range of services cover reporting for Genesys (CTI) and for Cisco ICM and IPCC environment. We are offering a very unique Genesys/Cisco Reporting solution that allows 100% real-time and historical reports customization. We have interfaced Genesys with Avaya (G3, S8xxx series), Nortel (Meridian, Symposium 4.0, 4.2, 5.0, DMS), Aspect, Cisco (Call Manager 4.0, 4.1), Alcatel (A4400), Siemens (HiCom 300H), Rockwell Spectrum and Mitel switches. Whether we implemented our solutions we improved Call Center Agents efficiency to achieve its business goals.Please Login