Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

Merchants SA (South Africa) - Company Profile   (About Company Profile Pages)

Submit Company Feedback
Request Page Admin Access


Merchants is a customer management partner specialising in business process outsourcing (BPO) that delivers customer experience and customer interactions. We believe that people matter, so we focus on using the right technology to create the right experience for people.

We have been creating and managing contact centre operations around the world to blue chip clients since 1981. Our services and solutions are built on tried and trusted models, systems and processes that are based on best practice standards in the contact centre industry.

We are passionate about people. Our ability to attract the best talent, coupled with our rich history of success and innovation across different industries around the world, is what differentiates us from our competitors.

As experts in service excellence, we set the standards for global customer satisfaction, client delight and employee engagement.

[Vendors: Add a weblink for sales leads]
Become a Member

Company Members

Rakutu Mobe Merchants SA (South Africa)(Verified Admin)
Iryna Bilyk Merchants SA (South Africa)(Verified Admin)
Nicole Singaram Merchants SA (South Africa)(Verified Admin)
Tau Makoni Merchants SA (South Africa)(Verified Admin)

Industry Champion Comments

Latest Voter Comments - why they want this company to win!
Merchants is an amazing company that puts it's Customers and People at the centre of their business....
October 1, 2018 6:51 PM
Because i believe that Merchants is undoubtedly a contact centre industry champion.
April 20, 2017 8:20 AM
We are the best company to work for. We care and invest in our people.
April 17, 2017 7:47 PM
Merchants SA are the leaders in the BPO industry and a great company to work for. Putting People and...
April 14, 2017 6:59 AM
Sustainable and meaningfull futures... a company that puts it's people first!!
April 13, 2017 9:15 PM
Best company to work for.
April 13, 2017 3:02 PM
Merchants are pioneers in customer service. People and customer oriented and a lot of growth within ...
April 13, 2017 1:55 PM
Merchants lives the values, and so it has become apart of my everyday life.
April 13, 2017 11:21 AM
For Merchants to be the top contact center
April 13, 2017 11:20 AM
I Love the people i work with, we are a family, I love being apart of something larger that makes a ...
April 13, 2017 10:51 AM
One of the best Company to work for.
April 13, 2017 9:39 AM
I'm voting for Merchants -They speak the same language, the vision and mission is displayed everywh...
April 13, 2017 9:20 AM
The company values its people and promotes their growth.
April 13, 2017 9:05 AM
Merchants is relentless in their continuous pursuit to develop the youth, grow employee’s skills cou...
April 13, 2017 7:40 AM
Merchants always put their people and customers first. I believe Merchants is an exceptional company...
April 13, 2017 6:58 AM
Merchants is a innovation leader in technology
April 13, 2017 5:33 AM
Merchants is an amazing BPO and its business is all about its people and it customers.
April 12, 2017 4:24 PM
I believe Merchants lives its values in putting our people and also our customers are the forefront ...
April 12, 2017 4:20 PM
Merchants core ethos is our People and Customer first and as a company this is what we live everyday...
April 12, 2017 3:41 PM
Merchants not only speaks it's values, but lives and breathes them throughout the entire diaspora. I...
April 12, 2017 3:19 PM
The Merchants Team is very professional in their approach, both towards potential clients as well as...
April 12, 2017 3:13 PM
Merchants is a great company to work for, encouraging growth and continuous development for their pe...
April 12, 2017 3:10 PM
Merchants create meaningful and sustainable future for our people, putting people and customers firs...
April 12, 2017 3:08 PM
The company i work for is the best in outsourcing in SA and they are more about growing their employ...
April 12, 2017 3:07 PM
Awesome Company to work for, always putting their People and Customers first. I've been working for ...
April 12, 2017 3:05 PM
Merchants has been one of the South African Top Employers for the past 3 years and I am proud to for...
April 12, 2017 2:29 PM
Merchants SA is the best company to work for and it's ethos of "People First" and "Customer First" m...
April 12, 2017 2:08 PM
Merchants is one of the best companies to work for, they put their employee's first.
April 12, 2017 1:58 PM
Merchants is the best company to work for and really is about putting its people and it provides all...
April 12, 2017 12:57 PM
I believe they live the values of Merchants in all interactions . Has integrity
April 12, 2017 11:06 AM
Merchants is an organisation that takes care of their people by putting both our people and customer...
April 12, 2017 11:06 AM
Merchants is an amazing BPO and its business is all about its people and it customers. both on a sca...
April 12, 2017 10:48 AM
In everything Merchants do, our people and our customers come first, through teamwork that achieves ...
April 12, 2017 10:37 AM
Merchants SA definitely puts the needs of the employees first.A diverse and talented group of Employ...
April 12, 2017 9:50 AM
Merchants has People Charter putting customer and people first.
Merchants promotes the BPO industry...

April 12, 2017 8:49 AM
I believe that Merchants is an exceptional company in all aspects. They look after their clients as ...
April 12, 2017 8:13 AM
Merchants is a company that really takes care of their employees and conforms to the Company Values ...
April 12, 2017 8:12 AM
I am so proud to work for my organization. They are always putting their people first and looking at...
April 12, 2017 8:06 AM
I am voting for Merchants because I believe that they are an amazing company and the provide so much...
April 12, 2017 7:32 AM
Merchants is a fantastic company to work for. They really live up to their new strategy by putting t...
April 12, 2017 7:18 AM
Merchants has distinguished itself as the best industry player with strong focus on people and custo...
April 12, 2017 6:41 AM
Merchants really looks after there staff and we have even launched a Peoples Charter as to how our s...
April 12, 2017 5:43 AM
I have been in the industry for more than 14 years and Merchants has the best infrastructure, people...
April 12, 2017 5:19 AM
Merchants has shown to be an industry leader in Contact Centers, leading the way in Operations Manag...
April 12, 2017 2:21 AM
We are leaders in the contact centre industry and by focusing on our people and customers , we diff...
April 11, 2017 9:17 PM
Merchants is the best company to work for to work with and really is about putting its people and it...
April 11, 2017 6:06 PM
Merchants works hard to promote the BPO industry and to grow peoples careers
April 11, 2017 5:44 PM
Merchanhs is key in helping to shape and develop the industry through innovative products, services ...
April 11, 2017 5:37 PM
Merchants is the best contact centre organization in the world and deserves to be recognized at the ...
April 11, 2017 5:35 PM
I earnestly believe that Merchants is the best company to work for in South Africa, and it is a comp...
April 11, 2017 5:25 PM
Enter Awards Program

Industry Awards We Won!

ContactCenterWorld - Top Ranking Performers Awards World Finals 2018: Ranked #1 for Best Contact Center Support Professional - HR
November 10, 2018 5:01 AM

ContactCenterWorld - Top Ranking Performers Awards World Finals 2018: Ranked #1 for Best Contact Center Support Professional - Workforce Planning
(view more)

November 10, 2018 5:01 AM
Read More


It’s been a year since many of us had to change the way we work. for some the rapid change to a work from home team went smoothly, for others it was more of a challenge. Some lessons were hard. Some things worked well, some not so well. A year ago we...
May 12, 2021 5:00 AM
A new business process outsourcing (BPO) survey found that being contacted without permission is among the major frustrations South African consumers experience when dealing with contact centres.
March 1, 2021 5:00 AM


View 2 More Comments


March 2, 2021 9:34 AM EST


March 2, 2021 9:35 AM EST

Latest Tweets

View All

Audio Podcasts

Latest Podcasts

from ContactCenterWorld.Com

Industry Recognition

Below are certificates showcasing industry recognition from

Find out more about Recognition
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =