Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

Merchants SA (South Africa) - Company Profile   (About Company Profile Pages)

Submit Company Feedback
Request Page Admin Access

Overview

Merchants is a customer management partner specialising in business process outsourcing (BPO) that delivers customer experience and customer interactions. We believe that people matter, so we focus on using the right technology to create the right experience for people.

We have been creating and managing contact centre operations around the world to blue chip clients since 1981. Our services and solutions are built on tried and trusted models, systems and processes that are based on best practice standards in the contact centre industry.

We are passionate about people.

As providers in service excellence, we set the standards for global customer satisfaction, client delight and employee engagement.

            (add)  
[Vendors: Add a weblink for sales leads]
Become a Member

Company Members

Eugene Merckel Merchants SA (South Africa)(Verified Admin)
Sthembiso Sibiya Merchants SA (South Africa)(Verified Admin)
Nicole Singaram Merchants SA (South Africa)(Verified Admin)
Pumza Menzi Merchants SA (South Africa)(Verified Admin)
Hlabirwa Mohlala Merchants SA (South Africa)(Verified Admin)
Clint Hoffman Merchants SA (South Africa)(Verified Admin)
Tau Makoni Merchants SA (South Africa)(Verified Admin)
Simangile Ndlovu Merchants SA (South Africa)(Verified Admin)
Vikosi Mabasa Merchants SA (South Africa)(Verified Admin)
Tasneem Dawood Merchants SA (South Africa)(Verified Admin)
Showing 1 - 10 of 358 items
Enter Awards Program

Industry Awards We Won!

ContactCenterWorld - Top Ranking Performers Awards World Finals 2021: Ranked #2 for Best Customer Service Professional
January 21, 2022 12:02 AM
Close Window

ContactCenterWorld - Top Ranking Performers Awards World Finals 2021: Ranked #1 for Best Home / Remote Agent Program
January 21, 2022 12:01 AM

ContactCenterWorld - Top Ranking Performers Awards World Finals 2021: Ranked #1 for Best Customer Service Manager
January 21, 2022 12:01 AM

ContactCenterWorld - Top Ranking Performers Awards World Finals 2021: Ranked #1 for Best Project Manager
January 21, 2022 12:01 AM
Showing 1 - 4 of 37 items
Read More

Company News

BPO provider and customer experience partner, Merchants, is proud to announce that it has been chosen as a regional finalist in 11 categories in ContactCentreWorld’s 16th Annual Global Awards, which look to reward excellence in contact centers, emplo...
August 5, 2021 4:46 PM
 881 
Read More

Articles

It’s been a year since many of us had to change the way we work. for some the rapid change to a work from home team went smoothly, for others it was more of a challenge. Some lessons were hard. Some things worked well, some not so well. A year ago we...
May 12, 2021
 878 
A new business process outsourcing (BPO) survey found that being contacted without permission is among the major frustrations South African consumers experience when dealing with contact centres.
March 1, 2021
 2467 

Award Videos

Raj Wadhwani | ContactCenterWorld.com

awesome

June 17, 2022 11:24 AM EST
Showing 1 - 2 of 138 items

Latest Tweets

Contact Center Video News

Industry Recognition

Below are certificates showcasing industry recognition from ContactCenterWorld.com

Find out more about Recognition
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =