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Merchants - Company Profile   (About Company Profile Pages)

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Merchants, a Dimension Data Group company, is a provider of bespoke outsource contact centre solutions and has a 25 year track record of delivering customers contact centre solutions for a variety of blue chip organisations, globally.

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Company Members

Iryna Bilyk Merchants SA (South Africa)
(Verified Admin)
Eugene Merckel Merchants SA (South Africa)
(Verified Admin)
Tau Makoni Merchants SA (South Africa)
(Verified Admin)
Pumza Menzi Merchants SA (South Africa)
(Verified Admin)

Industry Champion Comments

Latest Voter Comments - why they want this company to win!
Merchants is an amazing company that puts it's Customers and People at the centre of their business....
October 1, 2018 6:51 PM
Because i believe that Merchants is undoubtedly a contact centre industry champion.
April 20, 2017 8:20 AM
We are the best company to work for. We care and invest in our people.
April 17, 2017 7:47 PM
Merchants SA are the leaders in the BPO industry and a great company to work for. Putting People and...
April 14, 2017 6:59 AM
Sustainable and meaningfull futures... a company that puts it's people first!!
April 13, 2017 9:15 PM
Best company to work for.
April 13, 2017 3:02 PM
Merchants are pioneers in customer service. People and customer oriented and a lot of growth within ...
April 13, 2017 1:55 PM
Merchants lives the values, and so it has become apart of my everyday life.
April 13, 2017 11:21 AM
For Merchants to be the top contact center
April 13, 2017 11:20 AM
I Love the people i work with, we are a family, I love being apart of something larger that makes a ...
April 13, 2017 10:51 AM
One of the best Company to work for.
April 13, 2017 9:39 AM
I'm voting for Merchants -They speak the same language, the vision and mission is displayed everywh...
April 13, 2017 9:20 AM
The company values its people and promotes their growth.
April 13, 2017 9:05 AM
Merchants is relentless in their continuous pursuit to develop the youth, grow employee’s skills cou...
April 13, 2017 7:40 AM
Merchants always put their people and customers first. I believe Merchants is an exceptional company...
April 13, 2017 6:58 AM
Merchants is a innovation leader in technology
April 13, 2017 5:33 AM
Merchants is an amazing BPO and its business is all about its people and it customers.
April 12, 2017 4:24 PM
I believe Merchants lives its values in putting our people and also our customers are the forefront ...
April 12, 2017 4:20 PM
Merchants core ethos is our People and Customer first and as a company this is what we live everyday...
April 12, 2017 3:41 PM
Merchants not only speaks it's values, but lives and breathes them throughout the entire diaspora. I...
April 12, 2017 3:19 PM
The Merchants Team is very professional in their approach, both towards potential clients as well as...
April 12, 2017 3:13 PM
Merchants is a great company to work for, encouraging growth and continuous development for their pe...
April 12, 2017 3:10 PM
Merchants create meaningful and sustainable future for our people, putting people and customers firs...
April 12, 2017 3:08 PM
The company i work for is the best in outsourcing in SA and they are more about growing their employ...
April 12, 2017 3:07 PM
Awesome Company to work for, always putting their People and Customers first. I've been working for ...
April 12, 2017 3:05 PM
I believe that the company has and consistently continues to drive Client and Customer quality focus...
April 12, 2017 3:02 PM
Merchants has been one of the South African Top Employers for the past 3 years and I am proud to for...
April 12, 2017 2:29 PM
Merchants SA is the best company to work for and it's ethos of "People First" and "Customer First" m...
April 12, 2017 2:08 PM
Merchants is one of the best companies to work for, they put their employee's first.
April 12, 2017 1:58 PM
Merchants is the best company to work for and really is about putting its people and it provides all...
April 12, 2017 12:57 PM
I believe they live the values of Merchants in all interactions . Has integrity
April 12, 2017 11:06 AM
Merchants is an organisation that takes care of their people by putting both our people and customer...
April 12, 2017 11:06 AM
Merchants is an amazing BPO and its business is all about its people and it customers. both on a sca...
April 12, 2017 10:48 AM
Merchants has a wealth of experience in running end to end solutions for our clients and recently br...
April 12, 2017 10:47 AM
In everything Merchants do, our people and our customers come first, through teamwork that achieves ...
April 12, 2017 10:37 AM
Merchants SA definitely puts the needs of the employees first.A diverse and talented group of Employ...
April 12, 2017 9:50 AM
Merchants has People Charter putting customer and people first.
Merchants promotes the BPO industry...

April 12, 2017 8:49 AM
I believe that Merchants is an exceptional company in all aspects. They look after their clients as ...
April 12, 2017 8:13 AM
Merchants is a company that really takes care of their employees and conforms to the Company Values ...
April 12, 2017 8:12 AM
I am so proud to work for my organization. They are always putting their people first and looking at...
April 12, 2017 8:06 AM
Great company with relaxed attitude towards employees which makes for a great working environment! ...
April 12, 2017 8:01 AM
I am voting for Merchants because I believe that they are an amazing company and the provide so much...
April 12, 2017 7:32 AM
Merchants is a fantastic company to work for. They really live up to their new strategy by putting t...
April 12, 2017 7:18 AM
Merchants has distinguished itself as the best industry player with strong focus on people and custo...
April 12, 2017 6:41 AM
Merchants really looks after there staff and we have even launched a Peoples Charter as to how our s...
April 12, 2017 5:43 AM
I have been in the industry for more than 14 years and Merchants has the best infrastructure, people...
April 12, 2017 5:19 AM
Merchants has shown to be an industry leader in Contact Centers, leading the way in Operations Manag...
April 12, 2017 2:21 AM
We are leaders in the contact centre industry and by focusing on our people and customers , we diff...
April 11, 2017 9:17 PM
Merchants is the best company to work for to work with and really is about putting its people and it...
April 11, 2017 6:06 PM
Merchants works hard to promote the BPO industry and to grow peoples careers
April 11, 2017 5:44 PM
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Company News

BPO provider and customer experience partner, Merchants, is proud to announce that it has been chosen as a regional finalist in 11 categories in ContactCentreWorld’s 16th Annual Global Awards, which look to reward excellence in contact centers, emplo...
August 5, 2021 9:46 PM
South African based business process outsourcing (BPO) solutions provider Merchants has become the first BPO provider in the country of its size to achieve a level one B-BBEE status under the revised Generic Codes of Good Practice, just a year after ...
August 20, 2020 5:00 AM
Read More


While much has been touted about employee needs amid the “new world of work”, businesses are also envisioning new ways for future operations post-pandemic.
June 7, 2021 5:00 AM
It’s been a year since many of us had to change the way we work. for some the rapid change to a work from home team went smoothly, for others it was more of a challenge. Some lessons were hard. Some things worked well, some not so well. A year ago we...
May 12, 2021 5:00 AM

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