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Merchants - Company Profile   (About Company Profile Pages)

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Overview

Merchants, a Dimension Data Group company, is a provider of bespoke outsource contact centre solutions and has a 25 year track record of delivering customers contact centre solutions for a variety of blue chip organisations, globally.

https://www.merchantscx.com
 
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Company Members

Taryn Jordaan Merchants SA (South Africa)
Jennifer Fourie Merchants SA (South Africa)
Ilse Hess Merchants SA (South Africa)

Industry Champion Comments

Latest Voter Comments - why they want this company to win!
Merchants is an amazing company that puts it's Customers and People at the centre of their business....
October 1, 2018 6:51 PM
Because i believe that Merchants is undoubtedly a contact centre industry champion.
April 20, 2017 8:20 AM
We are the best company to work for. We care and invest in our people.
April 17, 2017 7:47 PM
Merchants SA are the leaders in the BPO industry and a great company to work for. Putting People and...
April 14, 2017 6:59 AM
Sustainable and meaningfull futures... a company that puts it's people first!!
April 13, 2017 9:15 PM
Best company to work for.
April 13, 2017 3:02 PM
Merchants are pioneers in customer service. People and customer oriented and a lot of growth within ...
April 13, 2017 1:55 PM
Merchants lives the values, and so it has become apart of my everyday life.
April 13, 2017 11:21 AM
For Merchants to be the top contact center
April 13, 2017 11:20 AM
I Love the people i work with, we are a family, I love being apart of something larger that makes a ...
April 13, 2017 10:51 AM
One of the best Company to work for.
April 13, 2017 9:39 AM
I'm voting for Merchants -They speak the same language, the vision and mission is displayed everywh...
April 13, 2017 9:20 AM
The company values its people and promotes their growth.
April 13, 2017 9:05 AM
Merchants is relentless in their continuous pursuit to develop the youth, grow employee’s skills cou...
April 13, 2017 7:40 AM
Merchants always put their people and customers first. I believe Merchants is an exceptional company...
April 13, 2017 6:58 AM
Merchants is a innovation leader in technology
April 13, 2017 5:33 AM
Merchants is an amazing BPO and its business is all about its people and it customers.
April 12, 2017 4:24 PM
I believe Merchants lives its values in putting our people and also our customers are the forefront ...
April 12, 2017 4:20 PM
Merchants core ethos is our People and Customer first and as a company this is what we live everyday...
April 12, 2017 3:41 PM
Merchants not only speaks it's values, but lives and breathes them throughout the entire diaspora. I...
April 12, 2017 3:19 PM
The Merchants Team is very professional in their approach, both towards potential clients as well as...
April 12, 2017 3:13 PM
Merchants is a great company to work for, encouraging growth and continuous development for their pe...
April 12, 2017 3:10 PM
Merchants create meaningful and sustainable future for our people, putting people and customers firs...
April 12, 2017 3:08 PM
The company i work for is the best in outsourcing in SA and they are more about growing their employ...
April 12, 2017 3:07 PM
Awesome Company to work for, always putting their People and Customers first. I've been working for ...
April 12, 2017 3:05 PM
I believe that the company has and consistently continues to drive Client and Customer quality focus...
April 12, 2017 3:02 PM
Merchants has been one of the South African Top Employers for the past 3 years and I am proud to for...
April 12, 2017 2:29 PM
Merchants SA is the best company to work for and it's ethos of "People First" and "Customer First" m...
April 12, 2017 2:08 PM
Merchants is one of the best companies to work for, they put their employee's first.
April 12, 2017 1:58 PM
Merchants is the best company to work for and really is about putting its people and it provides all...
April 12, 2017 12:57 PM
I believe they live the values of Merchants in all interactions . Has integrity
April 12, 2017 11:06 AM
Merchants is an organisation that takes care of their people by putting both our people and customer...
April 12, 2017 11:06 AM
Merchants is an amazing BPO and its business is all about its people and it customers. both on a sca...
April 12, 2017 10:48 AM
Merchants has a wealth of experience in running end to end solutions for our clients and recently br...
April 12, 2017 10:47 AM
In everything Merchants do, our people and our customers come first, through teamwork that achieves ...
April 12, 2017 10:37 AM
Merchants SA definitely puts the needs of the employees first.A diverse and talented group of Employ...
April 12, 2017 9:50 AM
Merchants has People Charter putting customer and people first.
Merchants promotes the BPO industry...

April 12, 2017 8:49 AM
I believe that Merchants is an exceptional company in all aspects. They look after their clients as ...
April 12, 2017 8:13 AM
Merchants is a company that really takes care of their employees and conforms to the Company Values ...
April 12, 2017 8:12 AM
I am so proud to work for my organization. They are always putting their people first and looking at...
April 12, 2017 8:06 AM
Great company with relaxed attitude towards employees which makes for a great working environment! ...
April 12, 2017 8:01 AM
I am voting for Merchants because I believe that they are an amazing company and the provide so much...
April 12, 2017 7:32 AM
Merchants is a fantastic company to work for. They really live up to their new strategy by putting t...
April 12, 2017 7:18 AM
Merchants has distinguished itself as the best industry player with strong focus on people and custo...
April 12, 2017 6:41 AM
Merchants really looks after there staff and we have even launched a Peoples Charter as to how our s...
April 12, 2017 5:43 AM
I have been in the industry for more than 14 years and Merchants has the best infrastructure, people...
April 12, 2017 5:19 AM
Merchants has shown to be an industry leader in Contact Centers, leading the way in Operations Manag...
April 12, 2017 2:21 AM
We are leaders in the contact centre industry and by focusing on our people and customers , we diff...
April 11, 2017 9:17 PM
Merchants is the best company to work for to work with and really is about putting its people and it...
April 11, 2017 6:06 PM
Merchants works hard to promote the BPO industry and to grow peoples careers
April 11, 2017 5:44 PM
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Company News

South African based business process outsourcing (BPO) solutions provider Merchants has become the first BPO provider in the country of its size to achieve a level one B-BBEE status under the revised Generic Codes of Good Practice, just a year after ...
August 20, 2020 5:00 AM
 363 
Merchants have announced the achievement of a B-BBEE Level 2 status.
February 24, 2020 6:03 AM
 463 
Read More

Articles

A new business process outsourcing (BPO) survey found that being contacted without permission is among the major frustrations South African consumers experience when dealing with contact centres.
March 1, 2021 5:00 AM
 1218 
The majority of surveyed South Africans prefer to communicate with a contact centre agent either via e-mail (68%) or by telephone (62%), rather than resolve a query through a chatbot (35%).
October 2, 2020 5:00 AM
 1406 

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March 2, 2021 9:34 AM EST

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