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Metaphor Solutions, Inc. offers packaged speech IVR (Interactive Voice Response) solutions to Call Centers and enterprises with the most human-like caller experience at the lowest cost of deployment. The company’’s packaged speech IVR applications run on standard voice gateways based on VoiceXML and SALT.Please Login
Call centers continually struggle to provide their customers with as much service as they can while trying to maintain or reduce their costs each year; speech recognition may be the best solution. August 9, 2004 5:00 AM
There is now a wave of call automation being installed, which is based on computer speech recognition, that can augment or replace touchtone IVR as a means of both saving costs and increasing the quality of service May 28, 2003 5:00 AM