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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
Metrica Systems is an innovative customer experience delivery and performance management products and solutions provider. Our Unified Customer Experience Analytics and Journey Mapping solution framework helps improve the overall customer experience across the touch points such as Contact Center, IVR , Web self-service, Email/Chat, Social Media, Back-office and Retail outlets holistically.
Metrica’s CenterWorks Customer Experience Analytics Platform is highly comprehensive and customizable. It can readily integrate with 75+ Customer Experience Delivery Systems from Top vendors, track 750+ KPIs and support 100+ analytical templates for quick deployment.Please Login