Customer Journey Management (CJM)
CJM allows you to discover and visualize actual customer journeys and segment your customers based on their behavior, as well as demographics and psychographics.
You can finally answer questions about how specific customer behaviors impact hard metrics, like revenue, churn, cost to serve, and customer lifetime value and then optimize your customer's journeys in real time by orchestrating personalized experiences across all your channels.
Our Customer journey analytics software can help you discover the most important customer journeys and prioritize those opportunities that significantly impact business goals like revenue, reducing churn, and improving customer experience.
With Pointillist you can uncover high impact customer journey and their behavior. You can discover the actual paths your customers take across touchpoints and over time.you can differentiate the meaningful journeys from the trivial. You can determine your most important customer group. You can segment customers based on important journeys and KPIs, such as which customers are more susceptible to churn, or which are the most likely to respond to an upsell offer. And you can identify your costiest failure points so that you can allocate company resources based on what matters most to your customers and your organization. Customer journey analytics platforms allow you to quantify customer experience with journey based metri
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CJM allows you to discover and visualize actual customer journeys and segment your customers based on their behavior, as well as demographics and psychographics.
You can finally answer questions about how specific customer behaviors impact hard metrics, like revenue, churn, cost to serve, and customer lifetime value and then optimize your customer's journeys in real time by orchestrating personalized experiences across all your channels.
Our Customer journey analytics software can help you discover the most important customer journeys and prioritize those opportunities that significantly impact business goals like revenue, reducing churn, and improving customer experience.
With Pointillist you can uncover high impact customer journey and their behavior. You can discover the actual paths your customers take across touchpoints and over time.you can differentiate the meaningful journeys from the trivial. You can determine your most important customer group. You can segment customers based on important journeys and KPIs, such as which customers are more susceptible to churn, or which are the most likely to respond to an upsell offer. And you can identify your costiest failure points so that you can allocate company resources based on what matters most to your customers and your organization. Customer journey analytics platforms allow you to quantify customer experience with journey based metri
CONTACT US
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