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MiaRec, Inc. - Company Profile (About Company Profile Pages)

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Overview

MiaRec, Inc.

MiaRec is a global provider of customer and workforce engagement software. We help customer-first and data-driven organizations gain complete visibility into their customer service operation to achieve business goals and drive transformation across the enterprise.

The MiaRec Customer Engagement platform seamlessly integrates voice analytics, call recording, screen recording, advanced reporting and quality management tools to help organizations leverage their call data. Our solutions reveal customer sentiment by intelligently organizing recorded conversations into topics that evolve with your growing call volume. We empower organizations to improve customer and agent experience, identify service gaps, drive continuous process improvements, and significantly reduce fraud risk.

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