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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
Founded in 1996 as part of the Orange SA group, Mobistar is a Belgium mobile telecommunications operator, with approximately 1,700 full-time equivalent employees an estimated base of 2,886,739 (September 2005) active customers. In its contact centers Mobistar handles approximately 8,000–12,000 business and residential customer calls per day or 2.85 to 3 million calls per year. Please Login (add)
Mobistar turned to NICE to implement a quality monitoring solution that will promote their unique coaching needs. The NICE solution helped them understand agents’ performance and competence not only from a technical point of view, that is – knowledge... October 24, 2006 5:00 AM