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Overview

Specializes in providing Contact Center Services and Customer Care campaigns, both inbound and outbound, via telephone, e-mail, fax, SMS, Chat, Social Media and Web. Currently from the Barcelona site we support more than 12 countries in 13 different languages.
Our key factors are Experience, Proximity, Commitment, Digital Innovation solutions (chatbots, RPA, IA, speech and text analytics, natural language), Flexibility, Trust and Quality.
MST has a Knowledge Center Service, it's a Centre of services for the implementation, care and education of new technologies and automated channels.
It has developed a SAS a BI Platform for Quality Management and Customer Experience called “eAlicia”.

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Pedro Olmos:”Hay muchas empresas que no saben por qué la cuota de mercado de su empresa cae” https://mstholdingblog.com/2020/05/21/muchas-empresas-que-no-saben-por-que-la-cuota-de-mercado-de-su-empresa-cae/
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La nueva realidad ha potenciado nuevos modelos de venta omnicanal. . Por eso, te proponemos un servicio de emisión sobre perfiles de consumidores idóneos para vuestros productos. Te proponemos trabajar conjuntamente durante un mes. [[Blocked Email]]

May 14, 2020 11:55 AM
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“eAlicia nos ayuda a evaluar la Calidad Interna de los servicios”: RACC https://mstholdingblog.com/2020/04/28/ealicia-nos-ayuda-a-evaluar-la-calidad-interna-de-los-servicios-racc/

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