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MyQualityTeam - Company Profile   (About Company Profile Pages)

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Overview

MyQualityTeam helps organisations to unlock potential and maximise contact centre performance.

Most speech analytics software and quality management tools will tell you that there is a problem, but only MyQualityTeam can tell you why there is an issue and what to do about it.

The platform utilises a competency framework and leverages AI and voice/text analytics to evaluate performance – including compliance and sentiment - highlighting strengths as well as development areas.

Our customers experience wide-ranging benefits – an increase in agent effectiveness of up to 180% in as little as three months, improvements in customer sentiment, CSAT scores, cross sell, customer loyalty and employee retention. Company reputation is protected as complaints and compliance risks reduce.

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Company Members

Rachael Ramos MyQualityTeam(Verified Admin)
Vanessa Blake MyQualityTeam(Verified Admin)
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Company News

Noetica – A British company, developing software products for the global contact centre market, has announced a new partnership with the AI-enabled agent performance platform, MyQualityTeam, to empower contact centres to close skills gaps and optimis...
April 20, 2023 10:43 PM
 1100 
MyQualityTeam is launching a new agent performance platform to UK and US contact centres this month, helping managers upskill agents and optimise performance.
March 30, 2023 10:07 PM
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