MyQualityTeam helps organisations to unlock potential and maximise contact centre performance.
Most speech analytics software and quality management tools will tell you that there is a problem, but only MyQualityTeam can tell you why there is an issue and what to do about it.
The platform utilises a competency framework and leverages AI and voice/text analytics to evaluate performance – including compliance and sentiment - highlighting strengths as well as development areas.
Our customers experience wide-ranging benefits – an increase in agent effectiveness of up to 180% in as little as three months, improvements in customer sentiment, CSAT scores, cross sell, customer loyalty and employee retention. Company reputation is protected as complaints and compliance risks reduce.
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Most speech analytics software and quality management tools will tell you that there is a problem, but only MyQualityTeam can tell you why there is an issue and what to do about it.
The platform utilises a competency framework and leverages AI and voice/text analytics to evaluate performance – including compliance and sentiment - highlighting strengths as well as development areas.
Our customers experience wide-ranging benefits – an increase in agent effectiveness of up to 180% in as little as three months, improvements in customer sentiment, CSAT scores, cross sell, customer loyalty and employee retention. Company reputation is protected as complaints and compliance risks reduce.
(add) 
MyQualityTeam
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