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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
Process Re-engineering and Customer Experience Enhancement Consulting - developing client focused revenue and sales retention strategies by optimizing resources, talent and leveraging cutting-edge technology that ultimately results in customer loyalty.Please Login
Mohan Nair, Project Manager with Nair Consulting Group in Canada, has many of the same issues on his mind to start 2017 as we've heard from many other contact center industry professionals. How to keep costs down and productivity high? How to best ma... January 18, 2017 5:00 AM