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StoreNetcall - Company Profile (About Company Profile Pages)
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Overview
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Seamless customer engagement begins and lasts with Netcall.
Contact centre technology designed with your customers experience in mind, allows you to access data and content where it’s needed using our smart, user-friendly and beautifully designed solutions.
Create a universal queue and consistently manage service delivery across all channels. Join-up your contact centre’s front and back-office systems and deliver integrated automated workflows that promote first contact resolution. Keep customers informed and reduce inbound contact using proactive outbound messaging. Gain quantifiable visibility and control of volatility.
Face each day with confidence, optimise the deployment of your trained and motivated agents. Improve the customer journey with high quality customer interactions, while enjoying lower operating costs.
Netcall is proud to serve over 700 organisations.
Be empowered to deliver superior customer service any time, any place, anywhere.
Contact centre technology designed with your customers experience in mind, allows you to access data and content where it’s needed using our smart, user-friendly and beautifully designed solutions.
Create a universal queue and consistently manage service delivery across all channels. Join-up your contact centre’s front and back-office systems and deliver integrated automated workflows that promote first contact resolution. Keep customers informed and reduce inbound contact using proactive outbound messaging. Gain quantifiable visibility and control of volatility.
Face each day with confidence, optimise the deployment of your trained and motivated agents. Improve the customer journey with high quality customer interactions, while enjoying lower operating costs.
Netcall is proud to serve over 700 organisations.
Be empowered to deliver superior customer service any time, any place, anywhere.
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Industry Champion Comments
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Back to the future: what can we learn from history of #contactcentre innovation? Read our 2-part blog to learn more https://www.netcall.com/blog/history-of-contact-centre-innovation
July 19, 2017 2:12 PM
July 19, 2017 2:12 PM
What’s increasing your #contactcentre ’s #AHT and how can you reduce it? Read our ‘5 top tips’ infographic http://bit.ly/2sTvWt9
July 18, 2017 9:38 AM
July 18, 2017 9:38 AM
We turned to the past for clues on which new innovation will shape the future of #contactcentres . View the timeline http://bit.ly/2v7rtnh
July 17, 2017 8:47 AM
July 17, 2017 8:47 AM
Businesses have a 120% higher retention rate when they align services around customers. This guide explains more: https://engage.netcall.com/age-of-customer-fbsf.html
July 14, 2017 4:38 PM
July 14, 2017 4:38 PM
Struggling with increased #AHT in your #contactcentre ? Read our infographic for 5 top tips on reducing it http://bit.ly/2sTvWt9
July 14, 2017 1:48 PM
July 14, 2017 1:48 PM
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