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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
NetReflector provides corporations with high-value, comprehensive customer satisfaction and loyalty measurement solutions. Our extensive partner network helps our customers realize the full benefit of NetReflector’’s online feedback technology and consulting services by providing complementary strategic and technical experience along with support and management.Please Login (add)
Measuring customer satisfaction is becoming a top priority on the corporate agenda. With a confusing number of options available be sure to select the right solution for your organization. June 22, 2005 5:00 AM
Contact centers need to redefine the way they assess agent effectiveness. As customers hold the key to a company’s survival in today’s economic environment, assessing agent effectiveness by traditional call performance metrics alone is no longer en... April 1, 2005 5:00 AM