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NICE inContact - Company Profile   (About Company Profile Pages)

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Overview

NICE inContact works with organizations of all sizes to create customer experiences that create deeper brand loyalty and relationships that last. With NICE inContact CXoneTM, a cloud customer experience platform, we combine Customer Analytics, Omnichannel Routing, Workforce Optimization, Automation and Artificial Intelligence, all on an Open Cloud Foundation to help any company transform every single customer interaction.

https://www.niceincontact.com
 
             
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Industry Champion Comments

Latest Voter Comments - why they want this company to win!
Whatever the metric is that a call center is using to improve, Nexidia enables you to measure more o...
March 7, 2017 7:55 PM
Committed to customer service excellence.
September 6, 2016 12:32 PM
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Industry Awards We Won!

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ContactCenterWorld - Top Ranking Performers Awards Americas 2019: Ranked #1 for Best Technology Innovation Award Vendor - Live Agent Support Solution
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May 9, 2019 5:00 AM
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ContactCenterWorld - Top Ranking Performers Awards Americas 2011: Ranked #1 for Best Technology Innovation - Vendor Solution
June 18, 2011 5:00 AM
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Company News

USU announces a DEVone ecosystem partnership agreement with NICE inContact.
March 18, 2021 5:12 PM
 631 
Spring 2021 release features real-time agent guidance, no-code self-service bots and journey optimization
March 11, 2021 4:37 AM
 405 
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Articles

There's no denying that customer expectations shifted in 2020. NICE inContact's Gayathri “G3” Krishnamurthy explains why contact centers are set to evolve this year.
January 29, 2021 5:00 AM
 1812 
Annual NICE inContact CX Transformation Benchmark finds more businesses offering chat and text, stronger preference for offering self-service channels including chatbots
November 11, 2020 5:00 AM
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