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Overview

Nexidia provides customer interaction analytics solutions with patented technologies and breakthrough applications that enable companies to drive business transformation by capturing, making sense of, and using the full range of communications they have with customers. As customer interaction expands to include surveys, email, chats, and social media sites, Nexidia provides software and service expertise to help companies synthesize this data into both a tactical tool for operational improvements and a catalyst for strategic business transformation.
             
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Industry Champion Comments

Committed to customer service excellence.
September 6, 2016 12:32 PM
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Company News

Incorporating AI-driven Sentiment data on top of Predictive Behavioral Routing, CXone and Nexidia suite power hyper-personalized customer-employee connections that boost customer satisfaction and NPS
January 30, 2020 9:42 PM
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Articles

Jonathan Wax, VP, EMEA at Nexidia takes a look at the missing piece in the puzzle when it comes to management information and outlines the top 10 ways to use interaction analytics for performance and quality in contact centres
March 28, 2016 5:00 AM
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Jonathan Wax, VP, EMEA at Nexidia outlines five ways to use Interaction Analytics to reveal customer attitudes and turn up the volume on Voice of the Customer surveys
March 21, 2016 5:00 AM
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Alfa-Bank drives improved customer experiences by leveraging NICE Nexidia's AI-powered Analytics Solutions to boost customer loyalty, sales and optimal service processes for Alfa-Bank. Read more here. https://bit.ly/3c7mh7Z @NICELtd @Nexidia #analytics #contactcenter #CX #AI

June 1, 2020 3:22 PM
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Join Martin Hill-Wilson (@martinhw ) and Abby Monaco for an informative webinar on Maximising Customer Satisfaction Whilst Remote Working. May 13th, 2PM BST (9AM EST) Register Now: https://event.on24.com/wcc/r/2293383/CA64AC311A0F1C1B5B7BD76113EC1F92?partnerref=NICE #Covid19usa #Covid19UK #workfromhome #Analytics #contactcenter @NICELtd

May 4, 2020 3:57 PM
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Join Martin Hill-Wilson (@martinhw ) and Abby Monaco for an informative webinar on Maximising Customer Satisfaction Whilst Remote Working. May 13th, 2PM BST (9AM EST) Register Now: https://event.on24.com/wcc/r/2293383/CA64AC311A0F1C1B5B7BD76113EC1F92?partnerref=NICE #Covid19usa #Covid19UK #workfromhome #Analytics #contactcenter @NICELtd

April 24, 2020 6:27 PM
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Customer expectations still require excellent service. Even more so now. @NICELtd ENLIGHTEN behavioral models for customer satisfaction provide focus even as organizations are moving to remote work. Read the blog: https://nice.com/engage/blog/nexidia-how-to-maintain-customer-satisfaction-remotely-with-nice-enlighten-2547/ #CX #WorkFromHome @Nexidia

March 31, 2020 9:06 PM
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When @TASConline initiated a company-wide Universal Benefit Account (UBA), they need to take into account the customer experience using this new technology. Read how @NICELtd Quality Central and @Nexidia Analytics helped them overcome this challenge. https://www.nice.com/optimizing-customer-engagements/Lists/CustomerSuccesses/Attachments/246/tasc_case-study_2020.pdf

March 30, 2020 3:55 PM

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