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There's no denying that customer expectations shifted in 2020. NICE inContact's Gayathri “G3” Krishnamurthy explains why contact centers are set to evolve this year.
January 29, 2021
Presenting new insights from CX leaders on 2021 priorities, the survey shows that 79 percent believe agents are performing as well as or better from home
December 14, 2020
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It’s just a couple of shorts week until the 19th annual Customer Contact Week (CCW) event, and...
June 14, 2018
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Editor’s Note: This article was originally published in September 2014 and has been updated to...
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