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ContactCenterWorld - Top Ranking Performers Awards World Finals 2012: Ranked #3 for Best use of Self-service Technology
November 3, 2012
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Company News

Microsoft Corp (Nasdaq: MSFT) announced the completion of its acquisition of Nuance Communications Inc.
March 8, 2022 1:22 PM
Genesys Cloud CX customers gain added flexibility and data protection for customer engagement solutions across digital and voice channels
January 20, 2022 7:38 PM
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Across industries, from telecom to financial services, there is a need for a more customer-friendly, cost-effective way to greet and route customer care calls to the appropriate agent or automated destination. Many organizations offer so many options...
November 6, 2006
At first sight, a yes/no question seems like a simple dialog state for a voice user interface designer to craft. The possible responses are just yes or no, right? Well, no, actually.
February 4, 2005
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In recent years, organizations large and small have made the customer experience journey a strategic...
September 12, 2019
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With iOS 13, Apple introduced a new and interesting capability for Apple Business Chat beta – ...
September 10, 2019
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