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Ocular Technologies is a Customer Engagement and Digital Experience solutions provider, with a set of individuals that are experts in understanding, managing, and ultimately ensuring, an optimal customer experience. With a vision of being regarded as an internationally respected leader in the customer engagement market, we strive to have our customers appear as heroes in the eyes of their customers.
With over 16 years’ experience in the customer contact life-cycle space, the team at Ocular creates quantifiable business impact through Intelligent Interaction Management, Robotic Process Automation, Natural Language Processing and Cognitive Analysis & Design, as well as Contact Centre Technologies, Workforce Management & Social Media Integration solutions to the Southern Africa region.Please Login
Not only did we manage to develop and successfully implement SA's first pizza bot for the optimized running of our clients CC but set a workable solution/blueprint for AI and chat bots. Many speak AI but not only refer to it in general terms but are ... October 10, 2019 9:55 AM
Industry Champion Comments
Not only did we manage to develop and successfully implement SA's first pizza bot for the optimized ... October 10, 2019 9:55 AM
Ocular Technologies, a South African customer engagement and digital experience solutions provider, has achieved Value-Add Reseller (VAR) status with Genesys, a provider of omni-channel customer experience and contact centre solutions. November 30, 2019 1:42 AM
Ocular Technologies’ O!Connect Cloud Contact Centre solutions can be used remotely, where work from home agents can seamlessly supplement your current workforce to provide a personalized and effortless experience to your customers virtually.
The sun is about to rise to a new decade, Ocular Technologies wishes you and your family a blessed and prosperous new year! May this year mark the begining of a new era were innovation and technology take humans to unimaginable heights and communication is key to societal upliftment. Here's to yesterday's achievements and today's bright future, welcome 2020!#NewDecade #4IR #TechnologyCome'sLive #H...