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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
One Contact (Canada) Inc. and One Contact Inc. are wholly owned subsidiaries of OC Communications Group Inc. OCI own and operate their own call centers in North America and through a network of off-shore centers including South America, India and the Philippines. Clients are dealt with by a North America client management team experienced in production management and North American Products and Services. Please Login
Sometimes success is based on just one thing, a golden egg. If you had to give just one tip (that you believe is perhaps the most important tip) to another manager in a contact center, what would your tip be? We asked industry professionals for thei... March 11, 2010 5:00 AM
Sometimes leaders come up with one idea or decision that has such a notable increase in customer service that others wonder how they did it. We asked industry professionals for the one decision they made that had the most dramatic increase in custom... March 10, 2010 5:00 AM