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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
We are a business improvement firm, and only pursue the outsourcing option if it is absolutely right for the organisation. We understand the benefits, costs and risks of outsourcing, whether its in-house shared services, onshore, nearshore or offshore. Our team combines highly skilled consultants in strategy and operations with broad commercial expertise. Our expertise is based on over one decade of project experience executed globally. We leverage our experience to ensure clients outsource the right processes / functions for the right reasons, to the right location and to the right service.Please Login
Outsourcing is becoming a necessary evil for business sector recovery and public sector spending reform. The impact of the economic recession has been to increase the appetite for more outsourcing, up 20% from last year, but not necessarily offshorin... May 13, 2010 5:00 AM