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Optum
Optum is a provider of information and technology-enabled health services business dedicated to helping make the health system work better for everyone. Optum is powering modern health care with nearly 125,000 people worldwide who collaborate to deliver integrated, intelligent solutions that work to modernize the health system and improve overall population health.
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Industry Awards We Won!

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Optum
ContactCenterWorld - Top Ranking Performers Awards World Finals 2017: Ranked #1 for Best Community Spirit
October 28, 2017 5:00 AM
Optum
ContactCenterWorld - Top Ranking Performers Awards World Finals 2017: Ranked #2 for Best Contact Center
October 28, 2017 5:00 AM

Company News

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Optum Inc. to Lay Off 60 Employees in April
The notification comes just days before the state is expected to announce which company will be named to serve as the call center operator when Optum's contract expires March 31.
February 11, 2016 5:00 AM
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Articles

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Top Tips For Getting Your Staff To Improve Customer Service
We wanted to know from contact center professionals their top tips in regards to getting staff members motivated to provide the best possible customer service. Each tip provides wisdom that can help you find the way to excelling in your service leve...
May 26, 2010 5:00 AM
Good customer service can really help your business a lot and your business will grow more and be more successful. In order to improve your outsou ...
April 18, 2017 3:32 AM EST
Every contact center has its set of rules and regulations, employees are expected to abide by while they work in office. It implies to their behav ...
April 18, 2017 3:32 AM EST
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Customer Service To be Remembered By
We asked industry professionals whether they could recall a really good customer experience they had recently - where they were ‘wowed’ by the service they received. Many of the responses showcase the fact that excellent customer service can still b...
April 30, 2010 5:00 AM
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Latest Tweets

Today’s panel at #BeckersCEOCFO18 : "Advancing Patient Care Through Collaboration; Leveraging Technology for Integrated Care" -@johnkontor , MD, EVP, Optum Advisory Services -Steven Milligan, MD, CMO, FullWell -Karen Gee, SVP/COO, North American Medical Management, @OptumCare

November 14, 2018 8:55 PM
In the aftermath of Hurricane Michael, UnitedHealth Group deployed a mobile clinic, staffed by @WellMed and @Optum clinicians, that cared for 225 storm survivors in Panama City, FL. Read more at https://uhg.co/HurricaneMichael1 .
November 14, 2018 7:23 PM
We enjoyed connecting with you at #ISPORBarcelona . Let's keep the conversation on PRO and patient insights going. https://optum.co/m2ba7
November 14, 2018 3:59 PM
What strategies should organizations consider when leveraging workflow and technology to advance care? Attend @Optum panel session today at 10:10 a.m. #BeckersCeoCfo18 https://optum.co/a334l
November 14, 2018 3:29 PM
Health plan CIOs: streamline your operations and get immediate savings. Find out how with our expert insights. https://optum.co/2tlku

November 14, 2018 3:07 PM

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