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Optum
Optum is a provider of information and technology-enabled health services business dedicated to helping make the health system work better for everyone. Optum is powering modern health care with nearly 125,000 people worldwide who collaborate to deliver integrated, intelligent solutions that work to modernize the health system and improve overall population health.
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Industry Awards We Won!

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Optum
ContactCenterWorld - Top Ranking Performers Awards World Finals 2017: Ranked #1 for Best Community Spirit
October 28, 2017 5:00 AM
Optum
ContactCenterWorld - Top Ranking Performers Awards World Finals 2017: Ranked #2 for Best Contact Center
October 28, 2017 5:00 AM

Company News

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Optum Inc. to Lay Off 60 Employees in April
The notification comes just days before the state is expected to announce which company will be named to serve as the call center operator when Optum's contract expires March 31.
February 11, 2016 5:00 AM
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Articles

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Top Tips For Getting Your Staff To Improve Customer Service
We wanted to know from contact center professionals their top tips in regards to getting staff members motivated to provide the best possible customer service. Each tip provides wisdom that can help you find the way to excelling in your service leve...
May 26, 2010 5:00 AM
Good customer service can really help your business a lot and your business will grow more and be more successful. In order to improve your outsou ...
April 18, 2017 3:32 AM EST
Every contact center has its set of rules and regulations, employees are expected to abide by while they work in office. It implies to their behav ...
April 18, 2017 3:32 AM EST
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Customer Service To be Remembered By
We asked industry professionals whether they could recall a really good customer experience they had recently - where they were ‘wowed’ by the service they received. Many of the responses showcase the fact that excellent customer service can still b...
April 30, 2010 5:00 AM
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Latest Tweets

$1.7 trillion/yr = impact of 7 chronic diseases on US economy. Care coordination can save lives and lower costs. http://optum.co/55ng
September 3, 2017 5:59 PM
How drugs and biologics differ? Find the answer to this question and more in this eBook: http://optum.co/y3y9
September 2, 2017 6:42 PM
For anyone impacted by #HurricaneHarvey , @Optum is offering a free 24/7 emotional-support help line at 866-342-6892 (toll free).
September 2, 2017 5:39 PM
People with multiple chronic conditions face multiple barriers to getting needed care. How can we make it easier? http://optum.co/55ng
September 1, 2017 9:01 PM
Learn how the right payment integrity software can deliver savings to #payers . Read an expert's perspective. http://optum.co/3zvy

September 1, 2017 6:32 PM

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