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Optum
Optum is a provider of information and technology-enabled health services business dedicated to helping make the health system work better for everyone. Optum is powering modern health care with nearly 125,000 people worldwide who collaborate to deliver integrated, intelligent solutions that work to modernize the health system and improve overall population health.
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Laura Thayer OptumCare
Joman Ryan Garduque Optum Global Solutions

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Industry Awards We Won!

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Optum
ContactCenterWorld - Top Ranking Performers Awards World Finals 2017: Ranked #1 for Best Community Spirit
October 28, 2017 5:00 AM
Optum
ContactCenterWorld - Top Ranking Performers Awards World Finals 2017: Ranked #2 for Best Contact Center
October 28, 2017 5:00 AM

Company News

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Optum Inc. to Lay Off 60 Employees in April
The notification comes just days before the state is expected to announce which company will be named to serve as the call center operator when Optum's contract expires March 31.
February 11, 2016 5:00 AM
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Articles

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Top Tips For Getting Your Staff To Improve Customer Service
We wanted to know from contact center professionals their top tips in regards to getting staff members motivated to provide the best possible customer service. Each tip provides wisdom that can help you find the way to excelling in your service leve...
May 26, 2010 5:00 AM
Good customer service can really help your business a lot and your business will grow more and be more successful. In order to improve your outsou ...
April 18, 2017 3:32 AM EST
Every contact center has its set of rules and regulations, employees are expected to abide by while they work in office. It implies to their behav ...
April 18, 2017 3:32 AM EST
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Customer Service To be Remembered By
We asked industry professionals whether they could recall a really good customer experience they had recently - where they were ‘wowed’ by the service they received. Many of the responses showcase the fact that excellent customer service can still b...
April 30, 2010 5:00 AM
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Latest Tweets

2020 CMS Advance Notice: Are you preparing? Learn more today about significant rule changes and their potential impact. Read the executive summary: https://optum.co/22ct8

February 20, 2019 5:10 PM
Patient-centered and research ready. The Optum Digital Research Network helps clinical trials get off the ground. Learn more here: https://optum.co/qcwr7
February 20, 2019 1:59 PM
25 percent of health care dollars are tied to a small group of complex conditions. Do your strategies address them? Register for the webinar now! https://optum.co/44qqz

February 19, 2019 9:13 PM
Many health savings account (HSA) consumers don’t understand how their HSA can help them achieve long-term financial security. Learn how Optum can help. https://optum.co/d2abr

February 19, 2019 2:59 PM
Find out the five ways to drive improved payer-provider collaboration. See why health care leader Erik Johnson cites collaboration as an essential ingredient for successfully transitioning to value-based care: https://optum.co/m849d

February 19, 2019 1:46 PM

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