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Optum
Optum is a provider of information and technology-enabled health services business dedicated to helping make the health system work better for everyone. Optum is powering modern health care with nearly 125,000 people worldwide who collaborate to deliver integrated, intelligent solutions that work to modernize the health system and improve overall population health.
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Company Members

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Joman Ryan Garduque Optum Global Solutions
Laura Thayer OptumCare

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Industry Awards We Won!

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Optum
ContactCenterWorld - Top Ranking Performers Awards World Finals 2017: Ranked #1 for Best Community Spirit
October 28, 2017 5:00 AM
Optum
ContactCenterWorld - Top Ranking Performers Awards World Finals 2017: Ranked #2 for Best Contact Center
October 28, 2017 5:00 AM

Company News

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Optum Inc. to Lay Off 60 Employees in April
The notification comes just days before the state is expected to announce which company will be named to serve as the call center operator when Optum's contract expires March 31.
February 11, 2016 5:00 AM
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Articles

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Top Tips For Getting Your Staff To Improve Customer Service
We wanted to know from contact center professionals their top tips in regards to getting staff members motivated to provide the best possible customer service. Each tip provides wisdom that can help you find the way to excelling in your service leve...
May 26, 2010 5:00 AM
Good customer service can really help your business a lot and your business will grow more and be more successful. In order to improve your outsou ...
April 18, 2017 3:32 AM EST
Every contact center has its set of rules and regulations, employees are expected to abide by while they work in office. It implies to their behav ...
April 18, 2017 3:32 AM EST
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Customer Service To be Remembered By
We asked industry professionals whether they could recall a really good customer experience they had recently - where they were ‘wowed’ by the service they received. Many of the responses showcase the fact that excellent customer service can still b...
April 30, 2010 5:00 AM
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Latest Tweets

Watch this 3-minute video to see how an OptumRx case management nurse helped save the life of Ross, an OptumRx member: https://optum.co/j84xb

June 13, 2019 4:43 PM
Find insights on sustainable growth for both health plans and providers, from Erik Johnson at Optum. Discover how to build a value-based framework for growth, starting with overall strategy. Read the perspective: https://optum.co/u7jcy

June 13, 2019 2:17 PM
Visit with Optum at #AHIPInsititute 2019 in Nashville, June 19-21! Discover cutting-edge capabilities for leading the transition to value-based care and better member experiences. Visit Booth #807 or learn more: https://optum.co/wd2ct

June 12, 2019 9:17 PM
Health systems are facing a new margin challenge. Learn about the three key levers to help move your organization toward financial sustainability while protecting and growing margins: https://optum.co/5zymy

June 12, 2019 6:10 PM
Find the right path forward with information and resources that will help you get started. Learn from other states' experiences and tap into professional expertise from all over the country. Explore resources, information and expert insights: https://optum.co/pll4l

June 12, 2019 1:46 PM

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