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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
Opus Group is a performance optimization firm that helps global 2000 corporations improve operating results in customer contact and processing centers. Opus Group changes underlying business processes, trains the front-line and equips client management teams with Opus Suite tools that put the right people in the right place at the right time.Please Login
Rather than following the standard contact center playbook, Michael explains that organizations are now beginning to take a deeper look at what they do and how they do it, and changing both the way they operate and the way they measure operational pe... July 17, 2006 5:00 AM
Michael feel that by knowing what to measure and when, you can make real performance improvements in the contact center, and ultimately in your customers’ perceptions of the organization. June 1, 2006 5:00 AM