Our next event - seats still available! Book today!
Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
A report by the OTR Group suggest that increasing use of speech technology - in particular IVR and recognition systems - will reduce the number of agents working in call centres. December 2, 2002 2:37 PM