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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
Contact centers can be high stress environments in which to work in. Not only is there high pressure to maintain metrics and beat previous stats, but there is the constant risk of technical failures that can bring an entire center down. Sometimes, ... July 31, 2009 5:00 AM
Contact center managers always speak of the passion required to succeed in this field. But even the most passionate and dedicated leaders are faced with difficulties and challenges that put all their experience and skills to the test. Industry profes... July 15, 2009 5:00 AM