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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
PCCM is a privately owned organization that offers onshore (USA) and nearshore (Mexico) outsourced contact center and BPO solutions.
PCCM operates two state of the art contact centers, servicing customers across sales, customer service, retention and BPO activities.
Onshore – Dunwoody, Georgia, USA
Seating Capacity: 200 Significant Industry Experience Telecom Insurance Financial Services Healthcare Travel & Hospitality Call Types: Inbound and Outbound B2B telemarketing Customer Care Sales & Marketing Reservations Winback Customer Retention Collections Customer Billing & Tech Support
Nearshore – Monterrey, Nuevo Leon, Mexico Seating Capacity: 400 Significant Industry Experience Telecom Travel & Hospitality Financial Services Education Utilities Call Types: Inbound and Outbound B2B telemarketing Customer Service for Pre -Paid Calling Assistance to foreigners about incomes, transit and permanent departures Customer Care Sales for service providers Reservations Winback Customer Retention
Our facilities are thoughtfully designed to make use of state of the art computer and voice technology. Our centers are under 24-hour digital CCPlease Login