Overview

PCCW Teleservices is the successful contact management outsourcing business of its publicly-traded parent company, PCCW Limited. Operating one of Asia's largest 24-hour, multi-channel contact centres via hubs in mainland China, Hong Kong, the Philippines, the USA and Panama, the company designs and implements customer strategies for local and multinational clients globally. PCCW Teleservices offers a wide array of skills in multiple languages to service more than 80 million customer contacts annually. With nearly 20 years of experience in running contact centres, PCCW Teleservices has helped its clients worldwide by providing end-to-end total BPO solutions that meet the sophisticated needs of the local and international business community.

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Industry Champion Comments

Latest Voter Comments - why they want this company to win!

PCCW is the leading company in telecommunications, technology and outsourcing contact center busines...
March 8, 2017 1:16 AM

Contribute to the growth of Contact Center Industry and recommend the best player to the industry pr...
February 1, 2017 1:24 AM

PCCW has the most amazing people and solutions that result in very happy clients!!
September 27, 2016 6:45 PM

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May 30, 2018 5:00 AM

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Introducing #HABBITZZ , our premium #ecommerce platform offering thousands of products from Hong Kong and international brands. HABBITZZ was designed with a customer-centric approach to deliver personalized shopping experience. Download the HABBITZZ app: https://www.habbitzz.com/
June 22, 2018 4:55 AM

Recently more than 250 PCCW volunteers visited the homes of the elderly, sharing well wishes and rice dumpling packs, for Hong Kong Sheng Kung Hui’s yearly #DragonBoatFestival charitable initiative. PCCW has proudly been supporting this program for 16 years!

June 15, 2018 3:33 AM

64 matches, 32 national teams, 12 venues, 11 cities. PCCW Solutions is thrilled for the 2018 #FIFAWorldCup ! Let the games begin #WhistleBlows
June 14, 2018 4:13 AM

Atul Babu, Head of International Sales, spoke at the #SINTRIGUE Summit in Singapore, where he discussed the need for organizations to strategically leverage #digital #analytics technologies to better interact with customers, accelerate growth and keep ahead of competition.

June 13, 2018 4:56 AM

Nimble enterprises embrace #change and strive for continual growth and transformation. Last week our team leaders gathered at an offsite workshop focusing on #growth , #strategy and #collaboration , where we brainstormed on how to deliver more innovative solutions for clients.