PCCW Teleservices is a global contact center and business process outsourcing (BPO) provider skilled in all facets of voice and non-voice customer services, technical support, sales, retention, and other business processes. Our 24/7 operation, supported by technologies, management practices and operational processes, contacts customers in languages that make up over half the world’s population. Our flexible business model is designed to meet client requirements and maximize opportunities from every contact. Leading local and Fortune 500 companies have aligned with our network of multi-channel contact centers throughout Hong Kong, mainland China (Shanghai, Beijing, Guangzhou, Chongqing, Shenzhen), the Philippines, United States, Panama and UK to meet today’s challenges; bringing in benefits to improve service quality and customer satisfaction, increasing revenue generation and cost efficiencies and strengthening market competitiveness.Please Login (add)
Entering the 7th Asia Pacific Top Ranking Performers Conference and Awards (2012) with great expectations and high hopes, we as a company aspired to put the Philippine archipelago in the map of ContactCenterWorld, with a significant industry award th... September 3, 2012 5:00 AM
PCCW Solutions was proud to be this year’s second runner-up in the Inter-BU Table Tennis Tournament! Competing against five other PCCW/HKT business units, for another year of strong, yet enjoyable competition, we had a fantastic night. Thank you to everyone for the support!
August 13, 2018 5:09 AM
Achieve a total talent management model to break down silos and gain meaningful workforce insights in the digital era. Join the seminar co-hosted by PCCW Solutions and SAP on 29 Aug 2018 to learn how. https://goo.gl/Ajh2rw
August 8, 2018 7:34 AM
We scooped two honors in this year #CMOAsiaAwards - Brand Excellence in IT Sector and Best Use of Social Media Marketing. Thank you for recognizing our marketing excellence! https://goo.gl/1kkLzA
August 6, 2018 10:37 AM
Learn and Grow! Our leaders Srinivas BG and Ramez Younan shared our business growth journey and their experience with 130 young talents from different business units at the recent PCCW Graduate Trainee Forum.
August 2, 2018 5:08 AM
We are pleased to have been named Best Solution Provider by IBM Hong Kong. Thank you for the recognition and we look forward to furthering our collaboration with #IBM