PCCW Teleservices is a global contact center and business process outsourcing (BPO) provider skilled in all facets of voice and non-voice customer services, technical support, sales, retention, and other business processes. Our 24/7 operation, supported by technologies, management practices and operational processes, contacts customers in languages that make up over half the world’s population. Our flexible business model is designed to meet client requirements and maximize opportunities from every contact. Leading local and Fortune 500 companies have aligned with our network of multi-channel contact centers throughout Hong Kong, mainland China (Shanghai, Beijing, Guangzhou, Chongqing, Shenzhen), the Philippines, United States, Panama and UK to meet today’s challenges; bringing in benefits to improve service quality and customer satisfaction, increasing revenue generation and cost efficiencies and strengthening market competitiveness.Please Login (add)
Entering the 7th Asia Pacific Top Ranking Performers Conference and Awards (2012) with great expectations and high hopes, we as a company aspired to put the Philippine archipelago in the map of ContactCenterWorld, with a significant industry award th... September 3, 2012 5:00 AM
Recently more than 250 PCCW volunteers visited the homes of the elderly, sharing well wishes and rice dumpling packs, for Hong Kong Sheng Kung Hui’s yearly #DragonBoatFestival charitable initiative. PCCW has proudly been supporting this program for 16 years!
June 15, 2018 3:33 AM
64 matches, 32 national teams, 12 venues, 11 cities. PCCW Solutions is thrilled for the 2018 #FIFAWorldCup ! Let the games begin #WhistleBlows June 14, 2018 4:13 AM
Atul Babu, Head of International Sales, spoke at the #SINTRIGUE Summit in Singapore, where he discussed the need for organizations to strategically leverage #digital#analytics technologies to better interact with customers, accelerate growth and keep ahead of competition.
June 13, 2018 4:56 AM
Nimble enterprises embrace #change and strive for continual growth and transformation. Last week our team leaders gathered at an offsite workshop focusing on #growth , #strategy and #collaboration , where we brainstormed on how to deliver more innovative solutions for clients.
June 12, 2018 2:28 AM
Infinitum™ Visum empowers a connected digital lifestyle, in order to transform the way people live, work and play. Learn more: https://goo.gl/hz5LQ2