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PCCW Solutions - Company Profile   (About Company Profile Pages)

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Overview

PCCW Teleservices is a global contact center and business process outsourcing (BPO) provider skilled in all facets of voice and non-voice customer services, technical support, sales, retention, and other business processes. Our 24/7 operation, supported by technologies, management practices and operational processes, contacts customers in languages that make up over half the world’s population. Our flexible business model is designed to meet client requirements and maximize opportunities from every contact. Leading local and Fortune 500 companies have aligned with our network of multi-channel contact centers throughout Hong Kong, mainland China (Shanghai, Beijing, Guangzhou, Chongqing, Shenzhen), the Philippines, United States, Panama and UK to meet today’s challenges; bringing in benefits to improve service quality and customer satisfaction, increasing revenue generation and cost efficiencies and strengthening market competitiveness.

https://www.pccwsolutions.com/site/en/home
 
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Company Members

Aulene Jacob HKT Teleservices (Philippines) Inc.
Bernie Role HKT Teleservices (Philippines) Inc.
Kimmy Tam PCCW Teleservices Hong Kong
Kimmy Tam PCCW Teleservices Hong Kong

Industry Champion Comments

Latest Voter Comments - why they want this company to win!
PCCW is the leading company in telecommunications, technology and outsourcing contact center busines...
March 8, 2017 1:16 AM
Contribute to the growth of Contact Center Industry and recommend the best player to the industry pr...
February 1, 2017 1:24 AM
PCCW has the most amazing people and solutions that result in very happy clients!!
September 27, 2016 6:45 PM
PCCW is one of the Best in the Industry
September 2, 2016 3:36 AM
Our passion for service excellence is what drives HKT to continuously deliver best in town customer ...
August 23, 2016 3:12 AM
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Industry Awards We Won!

ContactCenterWorld - Top Ranking Performers Awards APAC 2019: Ranked #3 for Best Contact Center Sales Professional
July 20, 2019 5:01 AM
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ContactCenterWorld - Top Ranking Performers Awards Americas 2014: Ranked #3 for Best Recruitment Campaign
June 20, 2014 5:00 AM
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Articles

Entering the 7th Asia Pacific Top Ranking Performers Conference and Awards (2012) with great expectations and high hopes, we as a company aspired to put the Philippine archipelago in the map of ContactCenterWorld, with a significant industry award th...
September 3, 2012 5:00 AM
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