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PCCW Teleservices Hong Kong - Company Profile   (About Company Profile Pages)

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Overview

PCCW Teleservices is the successful contact management outsourcing business of its publicly-traded parent company, PCCW Limited. Operating one of Asia's largest 24-hour, multi-channel contact centres via hubs in mainland China, Hong Kong, the Philippines, the USA and Panama, the company designs and implements customer strategies for local and multinational clients globally. PCCW Teleservices offers a wide array of skills in multiple languages to service more than 80 million customer contacts annually. With nearly 20 years of experience in running contact centres, PCCW Teleservices has helped its clients worldwide by providing end-to-end total BPO solutions that meet the sophisticated needs of the local and international business community.
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Company Members

Derek Lai HKT Limited
Dan Lee HKT Limited
Kimmy Tam PCCW Teleservices Hong Kong
Lam Dominic HKT Limited

Industry Champion Comments

PCCW is the leading company in telecommunications, technology and outsourcing contact center busines...
March 8, 2017 1:16 AM
Contribute to the growth of Contact Center Industry and recommend the best player to the industry pr...
February 1, 2017 1:24 AM
PCCW is one of the Best in the Industry
September 2, 2016 3:36 AM
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Industry Awards We Won!

ContactCenterWorld - Top Ranking Performers Awards APAC 2019: Ranked #3 for Best Contact Center Sales Professional
July 20, 2019 5:01 AM

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Explore FWD Thailand’s success story in implementing PCCW Solutions’ Next Generation #Insurance Platform to #digitalize #customer #journey , enhance #loyalty and #operational #efficiency . https://bit.ly/2AWJYD9
May 27, 2020 2:17 AM
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PCCW Solutions once again is the largest IT Services Provider in Hong Kong by revenue in U.S. dollars in 2019. Thank you to our customers for the trust and support! We will continue the growth momentum in scaling our innovation and services excellence across the region.

May 21, 2020 2:23 AM
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Watch our on-demand #webinar to learn how #banks and #financial services companies accelerate automation journey with #RPA , #automating compliance, reconciliation, claim management and other labor-intensive tasks to boost overall #business #performance . https://bit.ly/2ZjHyZH

May 18, 2020 2:44 AM
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Leveraging #IoT -enabled devices, the #LoRaWAN solution empowers remote and real-time facility #monitoring with holistic #data analysis, driving #smartbuilding with better #management and #operational #efficiency . Check out the video and learn more.
May 15, 2020 2:24 AM
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Looking for ways to maximize your #loyalty #program ROI? Join our #webinar to learn how our #Credit #Card Rewards Marketplace can transform your reward model with better #redemption options to #consumers and connect with thousands of #merchants . https://bit.ly/2WqV9wp

May 12, 2020 5:17 AM
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