Our Prestigious 2018 Global Contact Center, Customer Service and Help Desk Awards close for entry soon!
If you want to represent the BEST in your nation in the 13th annual awards make sure your entries are submitted by 15th January 2018* (or 31st Jan if you are a corporate member or go for the premium award program)FIND OUT MORE
* note entry dates are based on where your center is located
Established in 1997, the 120 seat centre prides itself on being a cut above other Contact Centres. PCMS holds on to its operatives for an average of 4 1/2 years (with many staying far longer), meaning that operatives benefit from years of development and investment in skills that combine to make the PCMS Contact Centre experience better than any other. The management teams have more than 30 years combined experience to pass on to operatives, ensuring that maximum benefit can be obtained through the use of the PCMS Contact Centre with continuous evaluation of performance to ensure the best possible customer experience.