Our next event - seats still available! Book today!
Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
Seventy-four percent of contact center managers say a better software user experience for agents can improve the customer experience Three in four say mobility is needed for agents to improve performance
Dick Bucci of Technology Marketing Associates stresses that the causes of turnover are many and most cannot be solved by technology. The best way to reduce turnover is to hire people that are well suited to the type of work in the first place. August 21, 2006 5:00 AM
The case for full-time recording is compelling. By having access to all the data, call centers benefit from better all around performance, valuable insights to customer behavior and motivations, protection against verbal claims, and assurance of com... July 25, 2006 5:00 AM