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Pelorus Associates - Company Profile   (About Company Profile Pages)

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Overview

The company's primary focus is on the contact center and public safety communications sectors.

http://pelorusassoc.com
 
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Company News

Cloud-based offering and international customer support underpin Teleopti’s growth in workforce management market across North America and EMEA
January 10, 2019 11:31 PM
 966 
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Aspect retains top spot in North America in Pelorus Associates’ Workforce Management (WFM) rankings for the 12th consecutive year

November 20, 2018 1:25 AM
 707 
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Articles

Dick Bucci of Technology Marketing Associates stresses that the causes of turnover are many and most cannot be solved by technology. The best way to reduce turnover is to hire people that are well suited to the type of work in the first place.
August 21, 2006 5:00 AM
 18128 
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The case for full-time recording is compelling. By having access to all the data, call centers benefit from better all around performance, valuable insights to customer behavior and motivations, protection against verbal claims, and assurance of com...
July 25, 2006 5:00 AM
 18269 
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