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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
Founded in 1998, Pepper is an independent marketing and communication agency. Pepper supports national and international companies in the development and management of campaigns and marketing programs. Pepper, whose head office is in Munich, has been a wholly owned subsidiary of the Computershare Group since January 2004. Computershare is a provider of financial services as well as shareholder and employee communication. Please Login
As more communication channels open up, contact centers are forced to train their agents to become multi-tasking specialists trained to handle multiple channels. We asked industry professionals whether their agents were able to handle different chan... March 26, 2010 5:00 AM
As more communication options open up to customers, contact centers are hard pressed to keep up in providing as many contact choices as possible. We wanted to know what channels contact centers currently provide to their customers, and how they are ... March 24, 2010 5:00 AM