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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
performanceAgents™ is a performance consulting, training and outsourcing company dedicated to maximizing human performance in sales, service and support teams. Our specialized approach leverages behavioral analysis (top performer profiling and knowledge capture), rapid knowledge transfer techniques, behavior-based coaching, qualitative monitoring, and operational and environmental alignment and reinforcement processes. We blend behavioral science (understanding how people behave) with instructional design (understanding how people learn) to create and sustain substantial lifts in the quality and effectiveness of human interaction – ultimately improving how employees and supervisors communicate and connect, with customers and each other.Please Login (add)