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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
Formed in 2001, we are a team of senior professionals from public relations agencies that include Niehaus Ryan Wong, Fleishman-Hillard, and strategy firms such as Accenture. As a new kind of agency, our virtual infrastructure means we have a presence wherever our people are. Our diverse client base includes leading companies in the US. We also have experience working with international ventures and offices. As a virtual firm, we use technology to enable 24/7 communications Please Login
Do you feel that speech technology will eventually replace the contact centre agent? As technology improves and artificial intelligence becomes a certainty – we may be faced with this reality. We asked Industry professionals for their opinions on th... March 19, 2010 5:00 AM
In the high stress, high traffic world of contact center management we sometimes make mistakes in our rush to get things done, including technology deployment. What are some of the biggest mistakes made when choosing or setting up speech technology?... March 9, 2010 5:00 AM