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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
A dedicated performance management provider to be named to the 2004 DM Review 100 and a finalist in the 2005 Codie Awards, Pilot is a provider of operational performance management solutions for customer operations, public sector, and Web channel organizations. The culmination of more than 15 years of development and industry experience — starting with the performance management solution deployed — Pilot’s patent-pending solutions dramatically improve performance by rapidly aligning day-to-day execution with strategic objectives.Please Login (add)
Pilot Software’s Kurt Bilafer argues that the gap between corporate strategy and execution is as wide as ever. He claims four ‘M-Factors’ are the key to success – and that contact centres provide a new opportunity to unlock the potential of performan... November 28, 2006 5:00 AM