Overview

Pipkins Inc., founded in 1983, is a supplier of workforce management software and services to the contact center industry. Its Vantage Point WFM solution enables managers to solve the complicated operational issues in today’s complex, omni-channel contact center environments and back office operations. Pipkins’ systems forecast and schedule more than 300,000 agents in more than 500 locations across all industries worldwide. The company is headquartered in St. Louis, Missouri.

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Bob Webb

Pipkins

Jeremy Gardner United Kingdom

Pipkins UK

Kevin Weible United States

Pipkins Inc.

J Bach

Pipkins

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Does Holiday Scheduling Raise Your Stress Level?

Holiday staffing can be challenging at best in the contact center industry. Inaccurate forecasts can result in overstaffing or understaffing, driving up costs, negatively impacting team morale and lower productivity.
December 19, 2016 5:00 AM

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Choosing A WFM Forecasting Tool

The forecasting tool is the key component in any workforce management suite. So much depends on the accuracy of your forecasts and scheduling. Making the wrong choice for your contact center(s) can have dire consequences.
December 12, 2016 5:00 AM

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