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Pipkins Inc.
Pipkins Inc., founded in 1983, is a supplier of workforce management software and services to the contact center industry. Its Vantage Point WFM solution enables managers to solve the complicated operational issues in today’s complex, omni-channel contact center environments and back office operations. Pipkins’ systems forecast and schedule more than 300,000 agents in more than 500 locations across all industries worldwide. The company is headquartered in St. Louis, Missouri.
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Bob Webb Pipkins
Martha Heltsley Pipkins, Inc
Kevin Weible Pipkins Inc.
Jeremy Gardner Pipkins UK

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Pipkins, Inc. is the developer of innovative workforce management solutions for the contact center industry that are designed to improve operational efficiency and effectiveness by giving agents and supervisors the tools they need to do their jobs pr...
August 29, 2016 3:43 PM

Company News

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Pipkins Opens New UK Data Center
Pipkins, Inc., a provider of workforce management software solutions, has opened a new data center in London to better serve its customers in the United Kingdom, continental Europe and the Middle East.
February 13, 2018 12:12 AM
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Bright Pattern Simplifies Omnichannel Workforce Management with Pipkins Integration
Bright Pattern, a provider of omnichannel cloud contact software integrates with Pipkins to enable the complete contact center solution

May 18, 2017 5:00 AM
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Articles

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Does Holiday Scheduling Raise Your Stress Level?
Holiday staffing can be challenging at best in the contact center industry. Inaccurate forecasts can result in overstaffing or understaffing, driving up costs, negatively impacting team morale and lower productivity.
December 19, 2016 5:00 AM
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Choosing A WFM Forecasting Tool
The forecasting tool is the key component in any workforce management suite. So much depends on the accuracy of your forecasts and scheduling. Making the wrong choice for your contact center(s) can have dire consequences.
December 12, 2016 5:00 AM
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We #salute the small business owner that soldiers on despite all the pits and trapfalls in his or her path. We know, we are a #SmallBusiness too. Pipkins can help you manage the rules and #regulations concerning absence #management to stay in #Compliance https://www.pipkins.com/2019/08/19/attention-small-businesses-dont-frontload-your-sick-time/
August 19, 2019 5:21 PM
Does your #HR and #workforce need a better way to keep track of their time off? Don't let SwiftPik pass you by. Just part of our workforce #management suite that allows you to #SeeEverything Visit us at http://www.pipkins.com
August 16, 2019 4:45 PM
"Can looking at what a company's #HR representative ask tell us anything about the company's culture?" #SHRM #corporateculture #companyculture https://www.pipkins.com/2019/08/12/not-all-deviance-is-bad-for-the-company-culture/
August 12, 2019 4:37 PM
Hey everyone! Keep tabs with the newest updates in #workforce and #absence #management and follow us on #facebook https://www.facebook.com/pipkinswfm/
August 7, 2019 3:46 PM
More Mythical Metaphors! Hydra is the symbol for all that can go wrong in absence management – things can get real ugly, real quick. Just when you cut off one head – two more grow in that spot. #shrm #absencemanagement #workforce #Management https://www.pipkins.com/2019/08/06/how-to-kill-a-hydra-avoid-a-time-off-nightmare/
August 6, 2019 4:37 PM

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