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Pipkins Inc.
Pipkins Inc., founded in 1983, is a supplier of workforce management software and services to the contact center industry. Its Vantage Point WFM solution enables managers to solve the complicated operational issues in today’s complex, omni-channel contact center environments and back office operations. Pipkins’ systems forecast and schedule more than 300,000 agents in more than 500 locations across all industries worldwide. The company is headquartered in St. Louis, Missouri.
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Kevin Weible Pipkins Inc.
Bob Webb Pipkins
Jeremy Gardner Pipkins UK
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Company News

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Pipkins Opens New UK Data Center
Pipkins, Inc., a provider of workforce management software solutions, has opened a new data center in London to better serve its customers in the United Kingdom, continental Europe and the Middle East.
February 13, 2018 12:12 AM
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Bright Pattern Simplifies Omnichannel Workforce Management with Pipkins Integration
Bright Pattern, a provider of omnichannel cloud contact software integrates with Pipkins to enable the complete contact center solution

May 18, 2017 5:00 AM
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Articles

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Does Holiday Scheduling Raise Your Stress Level?
Holiday staffing can be challenging at best in the contact center industry. Inaccurate forecasts can result in overstaffing or understaffing, driving up costs, negatively impacting team morale and lower productivity.
December 19, 2016 5:00 AM
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Choosing A WFM Forecasting Tool
The forecasting tool is the key component in any workforce management suite. So much depends on the accuracy of your forecasts and scheduling. Making the wrong choice for your contact center(s) can have dire consequences.
December 12, 2016 5:00 AM
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Latest Tweets

@pipkinswfm is proud to sponsor the #RemoteWorkingSummit 2018 next week (March 7-8) in Dallas, TX. Dr. James Pipkins & Martha Heltsley will be there. If you’re attending, be sure to visit the Pipkins' table to learn more about our #wfm tools for at-home agents & the virtual #cctr

March 2, 2018 4:04 PM
Dr. James Pipkins, President & CEO of Pipkins, Inc. @pipkinswfm has announced the opening of our new data center in London that will help us better service our customers in the UK, Europe & the Middle East. Read our news release: https://goo.gl/mV6kPB #wfm #cctr #contactcenter
February 12, 2018 7:48 PM
Congratulations to Charlene Ferris of The Co-Operators. She won a $250 Amazon Gift Card from @pipkinswfm in the Contact Center Week Winter #CCWNOLA18 Demo Drive prize drawing. Judith DeBie of Pipkins (on left) is shown presenting Charlene (on right) with her gift card. #wfm #cctr
January 24, 2018 11:00 PM
Good morning Contact Center Week attendees #CCWNOLA18 . It's a beautiful day in NOLA & the Pipkins booth #502 is open! Stop by to learn about our newest #WFM solutions: Workforce Network, IntelliVIEW & IntelliTRACK. Also ask for an invite to our After Party tonight. #CCTR

January 23, 2018 2:40 PM
@pipkinswfm is heading to New Orleans today for #CCWnola18 . If you're going too, be sure to stop by Booth #502 to say hello to Larry Ross, Judith DeBie and Lori Fish, and learn more about Pipkins' latest #WFM solutions: Workforce Network™, IntelliVIEW™ and IntelliTRACK™. #CCTR

January 22, 2018 4:57 PM

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