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Pipkins Inc.
Pipkins Inc., founded in 1983, is a supplier of workforce management software and services to the contact center industry. Its Vantage Point WFM solution enables managers to solve the complicated operational issues in today’s complex, omni-channel contact center environments and back office operations. Pipkins’ systems forecast and schedule more than 300,000 agents in more than 500 locations across all industries worldwide. The company is headquartered in St. Louis, Missouri.
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Kevin Weible Pipkins Inc.
Bob Webb Pipkins
Jeremy Gardner Pipkins UK
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Company News

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Pipkins Opens New UK Data Center
Pipkins, Inc., a provider of workforce management software solutions, has opened a new data center in London to better serve its customers in the United Kingdom, continental Europe and the Middle East.
February 13, 2018 12:12 AM
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Bright Pattern Simplifies Omnichannel Workforce Management with Pipkins Integration
Bright Pattern, a provider of omnichannel cloud contact software integrates with Pipkins to enable the complete contact center solution

May 18, 2017 5:00 AM
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Articles

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Does Holiday Scheduling Raise Your Stress Level?
Holiday staffing can be challenging at best in the contact center industry. Inaccurate forecasts can result in overstaffing or understaffing, driving up costs, negatively impacting team morale and lower productivity.
December 19, 2016 5:00 AM
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Choosing A WFM Forecasting Tool
The forecasting tool is the key component in any workforce management suite. So much depends on the accuracy of your forecasts and scheduling. Making the wrong choice for your contact center(s) can have dire consequences.
December 12, 2016 5:00 AM
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Latest Tweets

Good morning #CCWVegas18 attendees! After breakfast, plan to stop by the @pipkinswfm booth (#1209) to pick up some fun swag, register to win our Porsche Boxster Kiddie Car or "Vegas Rat Pack" gift set and learn more about our newest #WFM solutions. #CCTR
June 21, 2018 3:45 PM
Congratulations to Jane Peterson, CHRE, Regional Director of Human Resources at Pyramid Hotel Group - Florida SE Region! Jane won a Kate Spade "Flamingos by the Pool" purse from Pipkins, Inc. at the #SHRM2018 Annual Conference in Chicago. #WFM #HR
June 21, 2018 2:29 PM
Congratulations to Thomas Vasquez, HR Generalist at Lennox, Inc.! Thomas won a Porsche Boxster inspired Kiddie Car from Pipkins, Inc. at the #SHRM2018 Annual Conference in Chicago. #WFM #HR
June 21, 2018 2:23 PM
#CCWVegas18 Don't miss your chance to win the @pipkinswfm "Vegas Rat Pack" Gift Set. Stop by Booth #1209 and register to win! #CCTR #WFM
June 20, 2018 10:45 PM
#CCWVegas18 Don't miss your chance to win the @pipkinswfm Porsche Boxster inspired Kiddie Car. Stop by Booth #1209 and register to win! #CCTR #WFM
June 20, 2018 10:34 PM

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