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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
Sometimes decisions need to be made to reduce costs, and most leaders will immediately jump to staff reduction. But enterprising leaders will develop clever ideas to do things better. These are the types of ideas you will get at theAugust 19, 2009 5:00 AM
As people, we are each unique. But when it comes to work habits and practices, some of us may stagger towards the mundane habits of the average office manager. But some industry professionals break from the pack and bring a unique touch to their ab... July 24, 2009 5:00 AM