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We have sold over a thousand copies of our affordable call center workforce management software products, Call Center Designer, SimACD, and the AgentTime Scheduler to call centers worldwide. Portage specializes in affordable workforce management solutions that are easy to learn and flexible in their use. Call center managers from financial services, catalog sales, customer service centers, help desks, health care, utilities, government institutions and others are using our solutions for maximum productivity.
Our call center scheduling software, AgentTime, is designed for small and medium sized call centers as an affordable call center workforce management software alternative to the expensive systems offered by other vendors.Please Login (add)
Call center managers face a daily challenge in finding the right number agents to use at the right time to handle calls that arrive in a random manner. This paper explores why this challenge occurs and two methods used to meet it. June 17, 2003 5:00 AM